A:AnswerReturn it while it is still under warranty. I have had some quality control issues with Samsung products before. It seems they work extremely well out of the box or in rare events they turn out to be lemons.
A:AnswerNo, the way the dvd tray operates the dvd merely lays in it and isn't secured in anyway. They tray it's self isn't designed to go in and out in that manor either.
There is almost no dvd separate system designed for anything other than flat on shelf set up.