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I would reach out to Samsung technical support. The telephone member is in the owners manual. The sound is not very strong coming out of the speakers . Also try raising the sound of the sound bar and then check the rear speakers to be sure there is no sound coming out of them. I have the same set up and it works well! Good luck!
Sorry, there was a problem. Please try again later.I’m sorry to see that you are having difficulties with your SWA-8500S. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8 AM - 9 PM EST, Mon - Fri ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Jason
Sorry, there was a problem. Please try again later.They may be turn off you need to go into your settings on your sound bar where it says real speakers and turn them on once they are on turn the volume up to six
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