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Call Samsung tech support. Number in the owners manual. I had a similar problem, turned out the rear speaker kit was not compatible with the Samsung sound bar and I had to return it. Be sure to do it within the Best Buy return policy. I believe it is 14 days.
Sorry, there was a problem. Please try again later.Hi Lar, we understand your concerns with the Soundbar. Please fill out the form below and one of our social media specialists would be happy to assist you. http://smsn.us/SamsungSupportUSA and we will respond accordingly. ^Britt
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