Questions & Answers

Q: QuestionDoes the SSD come with a warranty?

• A:Answer The SSD does include a 5-year limited warranty.

Q: QuestionWhat are the read and write speeds of the SSD?

• A:Answer The read speed is up to 1050 megabytes per second and the write speed is up to 1000 megabytes per second.

Q: QuestionWhat is the weight of the SSD?

• A:Answer The product weighs 2.4 ounces.

Q: QuestionWhat kind of protection does the SSD have against drops, water, and dust?

• A:Answer The SSD features up to three-meter drop protection and has an IP65 rating for water and dust resistance.

Q: QuestionWhat is the encryption algorithm used for the SSD?

• A:Answer The encryption algorithm used for the SSD is 256-bit AES.

Q: QuestionWhat is the maximum read speed of the SSD?

• A:Answer The maximum read speed of this SSD is 1050 megabytes per second.

Q: QuestionWhat is the maximum write speed of the SSD?

• A:Answer The maximum write speed of this SSD is 1000 megabytes per second.

Q: QuestionWhat is the weight of the SSD?

• A:Answer The product weight is 2.4 ounces.

Q: QuestionWhat is the warranty period for the SSD?

• A:Answer The SSD includes a 5-year limited warranty.

Q: QuestionCan the SSD be used with both Windows and macOS?

• A:Answer This SSD has minimum system requirements that include Windows 10+ and macOS 10.13+, so it can be used with both.

Q: QuestionWhat are the dimensions of the SSD?

• A:Answer The product dimensions are 3.97 inches in height and 2.07 inches in width.

Q: QuestionDoes the SSD have a built-in encryption feature?

• A:Answer This SSD does have a built-in encryption feature.

Q: QuestionWill this drive work as a time machine backup on Mac?

Asked 3 years ago by Frustrated.

This question was asked about the related product: SanDisk - Extreme Portable 4TB External USB-C NVMe SSD - Black

• A:Answer Yes, the SanDisk® Extreme Portable SSD will work with time machine backup while using it on Mac computers.

  Answered 3 years ago by SanDisk Team

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Q: QuestionI'm trying to back up my computer and the thing says it's full and nothing is on it. Do I need to format it first?

Asked 10 months ago by JoeR.

This question was asked about the related product: SanDisk - Extreme Portable 4TB External USB-C NVMe SSD - Black

• A:Answer Hi, we apologize for the inconvenience. If your SanDisk Extreme Portable SSD appears full despite having no content, it may need to be reformatted, especially if it’s using a file system that is not fully compatible with your operating system. First, check for data backup, as formatting is a data-destructive process. However, if it is genuinely empty and still not functioning, formatting it according to your operating system may help resolve the issue. For Windows PCs, use NTFS for formatting. For Macs, consider APFS or HFS+, and the exFAT file system is suitable for cross-platform use between Windows and Mac. Please see, (https://support-en.sandisk.com/app/answers/detailweb/a_id/51125)

  Answered 10 months ago by SanDisk Team

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Q: QuestionIf I leave this drive plugged it will it automatically back up my computer on a daily basis?

Asked 2 years ago by Joan.

This question was asked about the related product: SanDisk - Extreme Portable 4TB External USB-C NVMe SSD - Black

• A:Answer Not automatically. That would be fantastic, though I am sure there is software you could add that would do it for you.

  Answered 2 years ago by RobertVerified Purchase

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Q: QuestionDoes this work with Mac ventura 12.4?

Asked 2 years ago by ManMundo.

This question was asked about the related product: SanDisk - Extreme Portable 4TB External USB-C NVMe SSD - Black

• A:Answer Hello, Please allow us to inform you that all the SanDisk®️ portable SSDs are a plug and play storage devices. You can connect the drive to the computer and start transferring the data using drag and drop or copy/paste method. You do not require any special driver, firmware update or software to use the drive on computer. Our drives use the native drivers of the host device.

  Answered 2 years ago by SanDisk Team

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Q: QuestionIs this compatible with the PS5 Pro?

Asked 3 months ago by Razz.

• A:Answer Yes!

  Answered 1 month ago by NeilG

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Q: QuestionI understand this is COMPATIBLE with both, but can it be used/shared cooperatively between both Windows and Mac / iOS operating systems?

Asked 6 months ago by nathan716.

• A:Answer Yes

  Answered 3 months ago by Psalm1137

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Q: QuestionCan it be used to store pictures and videos for a samsung phone

Asked 7 months ago by Jose.

• A:Answer Yes

  Answered 1 month ago by NeilG

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