Questions & Answers

Q: QuestionIs this SSD compatible with both PC and Mac?

• A:Answer Yes, this SSD is compatible with both PC and Mac.

Q: QuestionWhat is the storage capacity of this SanDisk SSD?

• A:Answer This SanDisk SSD has a storage capacity of 2TB.

Q: QuestionHow durable is this portable SSD?

• A:Answer This SSD is very durable, boasting an IP55 rating, meaning it is both water- and dust-resistant.

Q: QuestionWhat kind of warranty does this SSD come with?

• A:Answer This SSD comes with a five-year limited warranty from SanDisk.

Q: QuestionDoes this SSD have any security features?

• A:Answer Yes, this SSD has password protection and 128-bit AES hardware encryption to help keep your files secure.

Q: QuestionMany recent articles about catastrophic failures of these drives. WD is said to be releasing a firmware update to address this issue but only for the 4TB drives. What is the failure rate of the 2TB model, and when when will WD update firmware for it?

Asked 2 years ago by SeaTech.

• A:Answer I recently purchased this drive from Best Buy in Bradenton, FL, at the UTC Mall. It failed 1-week later. To begin, I was sold a drive that someone had opened, used to video a wedding, and left 65GB of photos and videos on it. They returned it, and Best Buy reboxed it, put it on the shelf, and sold it to me. Unfortunately for me, I had to travel immediately after purchasing the drive, so the 30-day return window expired, and now I am stuck with a junk drive that cost me $230+ How can anyone take a drive back and not check it for use, virus, or other bad things on the drive before they resell it to someone? I have other SSD drives, and I've had no problem with them. However, this drive is nothing but a fishing weight as of now. It has been reformatted 10-12 times, erased, mounted, and unmounted, using Disk Utility and First Aid; NOTHING WORKS. In a day or three, it drops its name, unmounts itself, and cannot be used. I would NOT BUY this drive!!!!

  Answered 2 years ago by DmirehouseVerified Purchase

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Q: QuestionIs this compatible with an Ipad pro 12.9-inch 3rd generation and the Samsung tab S7 plus in terms of moving larger videos between the tablet and Sandisk extreme pro?

Asked 3 years ago by Matthaus.

• A:Answer Please allow us to inform you that the amount of current required to power this portable SSD device is approximately 1.1 amps. This SSD should work with most higher-end mobile phones that do provide sufficient power. However, we would suggest you check the same with your host device manufacturer.

  Answered 3 years ago by SanDisk Team

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Q: QuestionIs the cable Type USB-C?

Asked 4 years ago by Mel.

• A:Answer Yes, it comes with 2 cables, usb-c to usb-c and usb-a 3.0 to usb-c

  Answered 4 years ago by Tomsdiner39Verified Purchase

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Q: QuestionCan this ssd storage be connected to the usb-a ports in the back of the PS5 or does it only work via the USB-C port in the front ?

Asked 4 years ago by Arthie.

• A:Answer Yes, but depending on the port you may not get the same speed. The drive comes with two cables, Usb-c to usb-c and usb-a to usb-c

  Answered 4 years ago by Tomsdiner39Verified Purchase

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Q: QuestionCan I use this device to load my picture from my IPHONE.

Asked 2 years ago by DUSD.

• A:Answer Avoid this drive at all costs. They have a high rate of failure.

  Answered 2 years ago by Zach

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Q: QuestionWhat are the minimum and maximum operating temperature this unit can be exposed to.

Asked 7 months ago by Jimmy.

• A:Answer Hi Jimmy, thank you for showing interest in our products. Please know that the SanDisk Extreme Pro Portable External USB-C NVMe SSD operates within a temperature range of 0°C to 45°C during use, and can be safely stored between -20°C to 85°C when not in use.

  Answered 7 months ago by SanDisk Team

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Q: QuestionIs this compatible with iPhone 12 Pro Max?

Asked 7 months ago by Yaya.

• A:Answer Hello, thank you for contacting us. Please know that the SanDisk Extreme Pro Portable External USB-C NVMe SSD is not natively compatible with host devices, as it does not support external USB storage directly through the Lightning port. Also, the Extreme Pro Portable drive is tested on Windows and macOS computers only. For seamless compatibility, we recommend the SanDisk iXpand flash drives, which are specifically designed for iPhone and iPad with both Lightning and USB connectors.

  Answered 7 months ago by SanDisk Team

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Q: Questionis the data cable usbc to usbc supports faster data transfer? like 10gb per second?

Asked 2 years ago by umi.

• A:Answer Yes

  Answered 1 year ago by CeedoVerified Purchase

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Q: QuestionIs it compatible with Win7?

Asked 2 years ago by Ranchhand.

• A:Answer Hello Ranchhand, Please allow us to inform you that all SanDisk®️ portable SSDs are a plug and play devices. You can connect the drive to the computer and start transferring the data using drag and drop or copy/paste method. You do not require any special driver, firmware update or software to use the drive on computer.

  Answered 2 years ago by SanDisk Team

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Q: QuestionCan this be used on a mobile phone, Galaxy s22 Ultra?

Asked 2 years ago by Josh.

• A:Answer I’ve used it on both my Samsung phones A32 and A13. Easy PnP. Be mindful your phone will also be the power source for the memory drive.

  Answered 2 years ago by Trying2

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Q: QuestionIs this drive Bluetooth compatible?

Asked 2 years ago by Six.

• A:Answer No, it must be physically connected to your device.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan I use this on my Mac as a start up disk?

Asked 3 years ago by So.

• A:Answer Yes

  Answered 2 years ago by JohnRVerified Purchase

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Q: QuestionCan I use a thunderbolt 3 cable instead of the c type 3 for more speed

Asked 3 years ago by thunderbolt3.

• A:Answer No, you will not get more speed when this SSD is connected using thunderbolt 3 cable since the drive only support USB.

  Answered 3 years ago by SanDisk Team

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Q: QuestionIs this compatible with my MacBook Pro 2019 Intel i5? I want to export and save my videos from FCPx to this SSD.

Asked 4 years ago by Benji.

• A:Answer Yes. Reformat for Mac use with DiskUtility to insure maximum compatibility.

  Answered 4 years ago by TechHaven

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