“My second question: you advised there is a knob on the back of the shelf that will lower the shelf, but your support tech today told me that this model cannot move in either direction. To lower the shelf it will have to be removed and reinstalled. Help!”

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• I realize this question was posted over a year ago but I'm addressing it in hopes another person may have the same question. This shelf adjusts up or down via allen key. Simply remove (2) plastic covers (Front & Top) exposing the allen-head screw located in the center of the panel and adjust as desired. Note: The adjustment will not exceed 1" inch.

  Answered by Rocky 5 years ago

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• Hi Annie,On page 5 of our installation manual (seen on our site) there is a knob that allows for 1" of post install height adjust. Kathryn @SANUS

  Answered by SanusStaff 6 years ago

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