A:Answer Hello Yeye,
Since you are getting an error code when connecting the Seagate Backup Plus Hub to the Windows 7 computer, we'll need to troubleshoot the device. Also the best way to explain how the backup software works, will be on the phone.
Please use following link to contact our technicians so that we can better support you:
https://www.seagate.com/contacts/
Regards,
Zac
Seagate Support