Questions & Answers

Q: QuestionCan I use multiple pairs of these headphones with one transmitter?

• A:Answer Yes, the broadcast transmission feature allows multiple receivers to be used with a single transmitter.

Q: QuestionAre these headphones compatible with other devices besides TVs?

• A:Answer While designed for TVs, they can be used for music as well, and have a mode specifically for it.

Q: QuestionWhat kind of audio transmission do these headphones use?

• A:Answer These headphones use advanced LE Audio transmission for clear digital sound.

Q: QuestionWhat is the maximum wireless range of these headphones?

• A:Answer These headphones have a maximum wireless range of 60 feet.

Q: QuestionDo these headphones have a noise cancelling feature?

• A:Answer Yes, the Sennheiser TV Listener RS 120-W headphones have active noise cancelling.

Q: QuestionWhat is the benefit of the LC3 audio codec used in these headphones?

• A:Answer The LC3 audio codec ensures low latency and eliminates audio distortions, providing crystal-clear audio.

Q: QuestionHow long does it take to charge the headphones?

• A:Answer The battery charge time for these headphones is 5 hours.

Q: QuestionMY WIFE HAS HEARING DIFFICULTIES. I DO NOT. WILL THIS HEAD SET ALLOW HER TO ADJUST THE VOLUME IN THE HEAD SET WITHOUT AFFECTING THE REGULAR TV VOLUME? IN OTHER WORDS, CAN WE BOTH WATCH TV COMFORTABLY?

Asked 2 years ago by POPPAZ.

• A:Answer No Problem.

  Answered 2 years ago by Anonymous

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Q: QuestionWhat should I look for on our tv to help select ear phones that are compatible with it?

Asked 2 years ago by Fisherman.

• A:Answer Look in the back or side of your TV for the Audio Out RCA type that you can plug in the RCA cable that's included.

  Answered 2 years ago by JP50Verified Purchase

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Q: QuestionCan you use two of these headsets at the same time while only using one base unit? Ex. Two people watching the same program with separate headsets.

Asked 2 years ago by Sop1.

• A:Answer Yes

  Answered 2 years ago by YeahBut

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Q: Questioni am in my eighties, i have a 3 yr old LG tv. MODEL NUMBER-50UK6500AUA. WILL THE EARPHONES WORK ON THIS TV. I AM A TOTAL TECH SUPORT MEMBER. WILL GEEK TECH CONNECT IT FOR ME?

Asked 3 years ago by nick.

• A:Answer I have an older LG and they work great with it. The tv doesn't have a headphone output, which these go into, but in that case you just purchase an audio converter (digital to analog) and connect through that with a digital optical cable into the tv, as long as the tv has the digital optical output, which I'm guessing it does. So in short, check that your tv either has a headphone output or a digital optical output.

  Answered 2 years ago by Anonymous

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Q: QuestionDo the Sennheiser headphones use a Bluetooth connection or an infrared?? I have found other Bluetooth headphones to be unreliable.. I want something that will automatically pair with the transmitter without having to push buttons.

Asked 2 years ago by Anonymous.

• A:Answer Yes it works well

  Answered 2 years ago by user427731

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Q: QuestionI have a Bose surround sound system and a new Samsung smart tv. Does it matter if I plug the headphones into the RCA jacks on the Bose media center or the tv? Also, I just want to make sure that the outside sound will be muted when using the head phones.

Asked 2 years ago by Dan.

• A:Answer TV

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionMy headset the TR 120 II is not working. The recharge light comes on but not the power on light. The batteries do not charge. I tried regular batteries and nothing happens. All we get is lots of static. Help please....

Asked 2 years ago by SCOOTER.

• A:Answer If all cords are connected correctly and securely, and the green power light doesn't turn on, then return it for an exchange. It is defective. Do not use regular batteries that's not rechargeable. They may explode or leak while recharging.

  Answered 2 years ago by JP50Verified Purchase

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Q: QuestionHow does it connect to tv?

Asked 2 years ago by Jill.

• A:Answer Through the headphone jack or optical drive plug.

  Answered 1 year ago by LindaDVerified Purchase

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Q: QuestionAre these headphones noise-canceling?

Asked 2 years ago by LisaK.

• A:Answer No, they are not. They keep out some ambient noise, but also allow you to hear people around you--at least enough to know when you are being spoken to.

  Answered 2 years ago by SteveWood43Verified Purchase

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Q: QuestionWhat connection is necessary to plug into new tv. Old one doesn’t fit

Asked 1 month ago by Snoopy.

Q: QuestionWhat accessories go with this and my TV is not a Bluetooth TV so what would I need to buy extra for this product to work with my TV?

Asked 2 months ago by Anonymous.

Q: QuestionMy mom’s tv is a Samsung and only has hdmi 1 2 and arc. How can she hook these up to her tv?

Asked 3 months ago by Anonymous.