Questions & Answers

Q: QuestionHow often do I need to replace the filter?

• A:Answer The filter can last up to 12 months before needing replacement.

Q: QuestionWhat is the square footage that the air purifier covers?

• A:Answer The air purifier powerfully purifies spaces up to 500 square feet.

Q: QuestionCan this purifier capture odors from pets?

• A:Answer Yes, this purifier features an activated carbon filter to capture pet odors.

Q: QuestionDoes the air purifier have a remote control?

• A:Answer Yes, the air purifier has a remote control.

Q: QuestionIs there a filter included with this air purifier?

• A:Answer Yes, a Nanoseal HEPA filter is included with the air purifier.

Q: QuestionDoes this air purifier have different modes?

• A:Answer Yes, this air purifier has three modes: purified air, purified heat, and purified fan.

Q: QuestionThe description has a little asterisk by allergens and then at the end says the asterisk next to allergens means that it refers to no living matter, does that mean it does not capture mold spores in the air?

Asked 2 months ago by SarahmelvinC.

• A:Answer Yes, the Shark Air Purifier 3-in-1 captures mold spores as it features a Shark Nanoseal™ filter with True HEPA that captures 99.98% of particles down to the 0.1–0.2 micron range.

  Answered 2 months ago by SharkNinja Product Expert

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Q: QuestionWhat is the decibel rating when operating? Considering it for a nursery.

Asked 5 months ago by Vee.

• A:Answer This machine is quieter than a fan.

  Answered 2 months ago by PaulaGVerified Purchase

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Q: QuestionWhat size room does this comfortably heat in terms of sq feet?

Asked 5 months ago by NC.

• A:Answer The Shark HC455 3-in-1 Air Purifier, Heater & Fan is designed to heat and purify rooms up to 500 square feet comfortably.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionWhen I set it on auto, the air quality percentage keeps going down. Reached 0 and stayed there I turned it off. Not sure why it did that but doesn't seem right.

Asked 5 months ago by Manny.

• A:Answer If the air quality percentage on your air purifier drops to 0 and stays there, it may be due to environmental factors. Activities like smoking, burning candles, running a humidifier, opening windows, and cooking can add pollutants to your air. Make sure to check your surroundings and remove anything that could be causing low air quality. If the issue persists, please call our Customer Service team at 1-855-427-5127. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionI noticed a melting or burning smell after using the heat mode a few times, is this normal

Asked 5 months ago by Tdqw.

• A:Answer Did you take the plastic off the filter?

  Answered 4 months ago by SuzNY

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Q: QuestionWhat happens if the product is not 3 feet from the wall?

Asked 6 months ago by M123.

• A:Answer Hello there, Thank you for asking such a great question! If the unit is placed too close to a wall, it can restrict airflow, which may prevent the air purifier from operating efficiently. For optimal performance, we recommend positioning it a three inches away from walls or corners to allow proper circulation. Hope this helps!

  Answered 6 months ago by SharkNinja Product Expert

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Q: QuestionIs there some way I can access the instruction manual online? I feel like it said this needs to be 3 feet from the wall or furniture but I lost the manual

Asked 6 months ago by M123.

• A:Answer You’re right. The air purifier should be placed at least 3 feet (0.9 m) away from walls, large objects, or electronics to allow proper airflow. To find the Owner's Guide online, you can download it from our Shark Clean website.

  Answered 6 months ago by SharkNinja Product Expert

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Q: QuestionIs this product safe to use in a room closed off for cats?

Asked 6 months ago by Anonymous.

• A:Answer Yes, the Shark 3-in-1 air purifier is safe to use in a room closed off for cats, as it uses a True HEPA filter and operates without emitting harmful substances when used as directed.

  Answered 6 months ago by SharkNinja Product Expert

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