Questions & Answers

Q: QuestionCan this vacuum clean all floors?

• A:Answer Yes, this vacuum is compatible with all floor types.

Q: QuestionDoes this vacuum have a headlight?

• A:Answer Yes, this vacuum has a headlight.

Q: QuestionIs this vacuum suitable for multiple surfaces?

• A:Answer Yes, this vacuum is suitable for multiple surfaces.

Q: QuestionIs this vacuum bagless?

• A:Answer Yes, this vacuum is bagless.

Q: QuestionDoes this vacuum have adjustable suction?

• A:Answer Yes, this vacuum has adjustable suction.

Q: QuestionDoes this vacuum have a HEPA filter?

• A:Answer Yes, this vacuum has a HEPA filter.

Q: QuestionCan use this model WITHOUT the Odor Neutralizer fragrance cartridge installed?

Asked 1 month ago by Stevie.

• A:Answer It has to be installed but you can turn it off so theres no scent

  Answered 2 weeks ago by SamanthaPVerified Purchase

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Q: QuestionComes with three attachments but only 2 stowing pegs? or am I missing one? Additionally is there a way to tighten the cord holder? Mine doesn't hold the cord at all and it simply just falls out.

Asked 1 month ago by EricW.

• A:Answer Mine has only two places to hold things and like yours I’m also having problems with the cord holder not holding. I’ve had this problem with every vacuum I’ve had even one that cost me over a $1,000

  Answered 2 weeks ago by Tori70Verified Purchase

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Q: QuestionDoes this vacuum have brushes that do not tangle hair in them

Asked 5 months ago by Anonymous.

• A:Answer Great question! This unit features a Duo Brushroll setup, which helps reduce hair tangling. It also includes silicone fins that further assist in preventing hair from wrapping around the brushroll.

  Answered 5 months ago by SharkNinja Product Expert

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Q: QuestionDoes it have tools?

Asked 9 months ago by Linda.

• A:Answer Yes, the Detect Pro Lift-Away ADV ships with onboard attachments: a Crevice Tool, a Anti-allergen Dust Brush and a Pet Multi-Tool that you can use for upholstery or pet hair. These store right on the handle for quick access when you lift the pod away.

  Answered 9 months ago by SharkNinja Product Expert

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Q: QuestionCan I NOT use the fragrance odor neutralizer with this model? Shark Detect

Asked 1 month ago by Stevey.

• A:Answer I don’t see why not. When mine runs out I won’t be using it.

  Answered 2 weeks ago by Tori70Verified Purchase

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Q: QuestionWhere is the on off button?!

Asked 1 month ago by Ria.

• A:Answer The power button is on the top left. It shows a power sign and it is a knob that changes the height of the roller for carpet or hard floor

  Answered 2 weeks ago by SamanthaPVerified Purchase

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Q: QuestionPart of the name is Lift away but the shark expert answer here says it does not have that feature. Which is it, I’m looking for a powered lift away version. Thanks.

Asked 1 month ago by LiftAway.

• A:Answer It detaches from the base at the bottom and does lift away. I dont know why it would say it doesnt.

  Answered 2 weeks ago by SamanthaPVerified Purchase

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Q: QuestionIs it safe to use on hard floor floors?

Asked 1 month ago by Des.

• A:Answer Absolutely

  Answered 2 weeks ago by Tori70Verified Purchase

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Q: QuestionDoes it have lights?

Asked 3 months ago by Santa.

• A:Answer Yes

  Answered 2 weeks ago by Tori70Verified Purchase

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Q: QuestionDoes this vacuum have a "lift away" capability so that you can detach part of the vacuum for stairs or high places?

Asked 3 months ago by MichaelW.

• A:Answer You can take the long wand out to get to height areas up can’t take the canister off

  Answered 2 weeks ago by Tori70Verified Purchase

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Q: QuestionHow does the warranty work? I’ve used this vacuum for less than 6 months and it doesn’t work! Does not pick up anything. Suction very weak. I had my last shark vacuum for 6 years!

Asked 4 months ago by Anonymous.

• A:Answer Contact best buy directly or shark

  Answered 3 months ago by user480672Verified Purchase

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Q: QuestionIs the odor neutralizing technology safe for pet birds?

Asked 4 months ago by Mpotts.

• A:Answer Yes, its not strong

  Answered 3 months ago by user480672Verified Purchase

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Q: Questioncan you vacuum forward and backwords

Asked 4 months ago by rj.

• A:Answer Absolutely it works great both ways

  Answered 2 weeks ago by Tori70Verified Purchase

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