Questions & Answers
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Q: QuestionThe Wi-Fi isn't working, I've had it for 2 years.
Asked by Anonymous.
- A:Answer Hi there, Thank you for taking the time to provide your feedback. Something doesn’t seem quite right about how your Matrix Plus 2-in-1 Robot Vacuum is performing. We’d like to make sure it’s working as it should. We will be more than happy to assist. Please call our support team at 1-800-668-9600, Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET (ROBOT) so we can assist. Kind regards, Shark Clean
Answered by SharkNinja Product Expert
Q: Questionthis product is new or refurbished?
Asked by Rmundy.
- A:Answer This is product is new.
Answered by SharkNinja Product Expert
Q: QuestionDoes this vacuum can be use in South American?
Asked by Anonymous.
- A:Answer The Shark RV2610WA robot vacuum is designed for use with 120V outlets, which is standard in North America.
Answered by SharkNinja Product Expert
Q: QuestionDoes this go over bumps or thresholds?
Asked by Jponz.
- A:Answer Yes, the robot unit has the ability to go over bumps and thresholds that are 2cms in height.
Answered by SharkNinja Product Expert
Q: QuestionIs this auto volts? Can you plug it into 110-220v?
Asked by Keigo.
- A:Answer Hi Keigo. No, the robot vacuum is not auto voltage. The vacuum is designed for use with 120V outlets, which is standard in the United States. It does not support 220V directly.
Answered by SharkNinja Product Expert
Q: QuestionWhere do you get extra mop refills and how many times can you use them before throwing them out?
Asked by PYee.
- A:Answer Hi there. You can purchase additional mop pads directly from our official Shark website or through authorized retail partners such as Walmart, Lowe’s, and others. This ensures proper compatibility and helps maintain your product warranty. The mopping pads designed for this unit are reusable. While we do not specify an exact number of uses, they are made of microfiber and intended to be machine washable and used multiple times. For best results and to extend their lifespan, we recommend washing them on a gentle cycle and allowing them to air dry.
Answered by SharkNinja Product Expert
Q: QuestionCan this be used on real hardwood floors?
Asked by Babs.
- A:Answer Yes, the Shark Matrix Plus 2-in-1 Robot Vacuum is safe and effective for use on real hardwood floors. It features sonic mopping and smart LiDAR navigation, which help it clean thoroughly without damaging delicate surfaces. Just make sure your hardwood floors are sealed, and avoid using excessive moisture during mopping cycles.
Answered by SharkNinja Product Expert
Q: QuestionDoes the Shark Matrix 2 in 1 plus works without the app?
Asked by Yoly.
- A:Answer Yes, Yoly, to manually start a cleaning cycle, press the CLEAN button on the robot or on the mobile app. To immediately send the robot back to the base, press the DOCK button.
Answered by SharkNinja Product Expert
Q: Questiondid this robot has alexa komend?
Asked by andrew.
- A:Answer Yes, once the 2-in-1 robot is completely linked to the Shark Clean app, you can activate the “Shark Skill” within the Amazon Alexa app to control your unit by voice commands.
Answered by SharkNinja Product Expert
Q: QuestionMy shark did an incomplete mapping of my house, completely ignoring two of my rooms. If I send it on full cleaning missions and it goes into those rooms will it then add those to the map? Or do I have to completely remap the house to fix it?
Asked by alli.
- A:Answer Yes, it will but might be model specific. Best bet is to contact their technical support to verify if there are any square footage coverage limits.
Answered by Mackeroney
Q: QuestionWill it avoid animal poop on the floor?
Asked by CatLove.
- A:Answer It will not detect animal poop on the floor.
Answered by SharkNinja Product Expert
Q: QuestionDoes this unit clean/mop marble floors?
Asked by Alberto.
- A:Answer Absolutely!
Answered by NoelG
Q: QuestionHaving issues with wet mop. Getting message ‘I am out of fluid. To continue cleaning, refill my fluid reservoir and press the clean button.’
Asked by NishanthreddyM.
- A:Answer Same issue. not happy about it.
Answered by ChristineD
Q: QuestionI got a shark matrix 2 in 1 for Christmas and I set up my map and my carpet zones and it completely avoided my carpet even though we did a test run and it’s setup correctly. Will it switch automatically to know just to vacuum my carpet and not mop it?
Asked by Paige.
- A:Answer After you set up carpet zones, you can run Carpet Verification to verify whether the robot is honoring the carpet zones you manually placed. If you'd like to update the map at any time, you can delete the current map and have the robot do another Explore Run. The app will then ask if you want to send your robot on a Carpet Verification Run. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Answered by SharkNinja Product Expert
Q: QuestionWhat is the voltage input? I need to send this to India and they have 240 volts.
Asked by swamipd1974.
- A:Answer This shark operates at 120V.
Answered by SharkNinja Product Expert
Q: QuestionCan I use a non shark liquid cleaner for moppig?
Asked by MichelleF.
- A:Answer We recommend using only water or use a mixture of water and Shark VACMOP surface cleaner for the best and safest results.
Answered by SharkNinja Product Expert
Q: QuestionCan be used with 220V?
Asked by fpic.
- A:Answer No, the robot unit will work only on 110V
Answered by SharkNinja Product Expert
Q: QuestionWhat is the Pa suction capability for this product ?
Asked by Pg.
- A:Answer Suction power in Pa isn't available. Please know that this Shark operates at 35 watts.
Answered by SharkNinja Product Expert
Q: QuestionI am having trouble emptying the dust bin. Please help
Asked by Anonymous.
- A:Answer The Base Dust Bin holds up to 60 days of dust and debris. When it nears the max fill line, press the Dust Bin Release button on the top right of the base to slide it out. To empty, hold it over a trash can and press the bottom release button with the trash icon. Tap the bin gently to remove any remaining debris, then slide it back into place until it clicks. If you're still experiencing issues with emptying the dust bin, please contact our Customer Support Team at 1-888-228-5531 for assistance. Our support team is available Monday to Friday, from 9:00 a.m. to 9:00 p.m. ET, and on Saturday, from 9:00 a.m. to 6:00 p.m. ET.
Answered by SharkNinja Product Expert
Q: QuestionWill it go over trim on the floor?
Asked by Kodey.
- A:Answer The robot vacuum can typically handle floor trim or thresholds up to about 0.5 inches in height. This includes small transitions between rooms or flooring types. If the trim is higher than that, the vacuum may struggle or get stuck.
Answered by SharkNinja Product Expert
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