A:AnswerI'm also very, very sensitive to scents, so ignore everything everyone else said, they are incorrect and obviously not sensitive to fragrances.
The odor neutralizer dial comes inside a pouch with the scented cartridge already in it. It's so disgusting smelling and gave me a migraine. Since the cartridge and dial are touching, no matter how much you clean the dial, with alcohol, oil, more alcohol, whatever, it will stink and release smells. If you buy any Shark odor neutralizer vacuum and are sensitive to smells, do NOT open the odor pouch. I'm warning you, do not do it. Throw it away unopened. You can put tape over where the dial goes and then the suction will be fine. Ideally go to Shark's website and order a replacement odor neutralizer dial (not cartridge, the actual physical dial) that does not come packaged with a scent cartridge, and then you can inset the dial into the vacuum and vacuum scent free.
My god the cartridge smells awful too. It took two days for the scent to disappear just from having touched the dial. If you're wondering what it smells like, imagine Old Spice 30 years ago.
I find it disgusting and regressive that they put the scent cartridge in with the dial. Absolutely no thought given to people who are sensitive to chemicals and fragrances. Anyone who says it doesn't smell much or you can just throw the scent cartridge away is insensitive, ignorant and doesn't understand chemical sensitivity and sensitivity to fragrances. It sticks onto the dial and you will need to either keep that area taped up or buy a new dial. If Shark reads this: put the cartridge in a pouch, and the dial with everything else, do not package them together, it's literally insulting to be inundated with fragrances you did not elect and have parts contaminated with fragrances.
A:AnswerYes, the smell produced by the odor neutrilizer is safe for pets. However, it is recommended to not let the pets eat or manipulate this odor neutralizer.
A:AnswerTo assist you with ordering the Order Neutralizer Cartridges, please reach out to our phone support at 855-427-5127. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.
A:AnswerWe would like to let you know that the odor neutralizer cartridges are compatible with any of our vacuums that have the odor neutralizer technology.
