A:AnswerHello, the deflector does not come with the microwave drawer. The deflector vent kit is an optional accessory that can be purchased separately.
A:AnswerHello Bob, the vent is located under the microwave drawer and must not be blocked. During microwaving, steam may come from the left side lower vent (when facing the product).
A:AnswerHello, we are very sorry for the inconvenience this has caused you. Please email us at onlinesupport@sharpsec.com so that we can advise. Please include the model, serial and manufacture date of the unit.
A:AnswerHello, if you are not doing a regular installation and the unit is being installed flush, a flush mount kit is required. This is used to prevent cabinets from being damaged.
A:AnswerHello, the outside dimensions for both units varies. The outside dimensions for the SMD2470ASY is 23 7/8" x 15 7/8" x 23 1/64" (wxhxd) and the outside dimensions for the KB6524PSY is 23 7/8" x 15" x 26 3/16" (wxhxd).
A:AnswerHello Ed, we do not make Trim Kits for Microwave Drawers. We suggest that you consult with an installer for them to make a custom made cabinet for this model.
A:AnswerHello, we have two types of Microwaves, we have the 24" Drawer which has dimensions width 23 7/8” x height 15 7/8” x depth 23 1/64” and the 30" Drawer width 30” x height 15 7/8” x depth 23 1/64”.
A:AnswerHello, the measurements for the unit are actual measurements and not measure diagonally. Please email us directly at onlinesupport@sharpsec.com so that we may advise further on this.
A:AnswerHello, the drawer can be replaced, however, we do not recommend self servicing. We apologize for the inconvenience. If you have not yet gotten a resolution kindly contact us at onlinesupport@sharpsec.com and include the case number 9482541.
