A:AnswerHello, the drawer can be replaced, however, we do not recommend self servicing. We apologize for the inconvenience. If you have not yet gotten a resolution kindly contact us at onlinesupport@sharpsec.com and include the case number 9482541.
A:AnswerThere is no rotating tray. I believe they accomplish the evenness of the heating in other ways now. We have not noticed any hot spots so far. Really nice microwave.
A:AnswerHello, thank you for your question. We would love the opportunity to provide you with further assistance and help resolve any concerns you may have. If you could please contact us at CRL@sharpsec.com or call us at 1-800-237-4277.
A:AnswerHello, we are happy to help with this inquiry. Please email us at onlinesupport@sharpsec.com so we may advise you of this. Refer case number 9420751.
A:AnswerHello, the door of the unit should not be removed to clean the unit. To clean the unit you may use a lint free cloth with a non abrasive cleaner to thoroughly wipe the surface of the unit.
A:AnswerHello, if the cover has to be removed we recommend that this be done by a servicer. You may contact us via email at onlinesupport@sharpsec.com for further assistance.
A:AnswerHello, the product dimensions for the SMD3070AS unit is 30” x 15 7/8” x 23 1/64” (w x h x d). The cutout dimensions are 28 7/16” x 15 9/16” x 23 1/2” (w x h x d). If the space that you have does not meet the dimensions mentioned then the unit will not fit.
Another model you may take a look at is the SMD2470AS.
A:AnswerHello, having the outlet in the upper left corner is the recommended installation method. For any deviations from this, it is recommended that you consult with a installer for the feasibility of your preferred setup.
A:AnswerHello, thanks for your question. For you to install any of them you will need to modify the cabinet. We apologize for any inconvenience this might cause. Feel free to contact us for any question or concerns you might have.
A:AnswerHello, the most recent model of the SMD2470AS is the SMD2470ASYD. Please note that all our microwave drawers are tested before they leave our facility to ensure that they perform up to standards. If you require product support, you may call us directly at 1-800-237-4277 or email us at onlinesupport@sharpsec.com and reference case number 9438733.