Questions & Answers

Q: QuestionCan these be used as a hearing aid?

Asked 3 years ago by Dave.

• A:Answer I have inner ear damage, but the nerves are still intact. These work by bone conduction and if you were to make your phone a microphone I don’t see why they would not

  Answered 3 years ago by BigdawgpcVerified Purchase

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Q: QuestionI’m wondering if the sound is loud enough for others to hear? For example if I’m listening to music at a medium level in a museum, will it disturb the other people?

Asked 2 years ago by CanOthersHearIt.

• A:Answer If a person is within 2 feet of you or closer, they might vaguely hear some very very light sounds coming from the Shokz, but they would have to have very good hearing to accomplish that, especially if the volume is in the medium range.

  Answered 2 years ago by JermVerified Purchase

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Q: QuestionDoes it come in sizes. Will it fit a small head?

Asked 3 years ago by Shar.

• A:Answer Many come in mini or standard. I own the standard size and I have a big head but my coworker has a lil peanut head and they still sit comfortably on his head too.

  Answered 2 years ago by VisceronVerified Purchase

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Q: QuestionCan these be used with a PS5? I know PS5 allows Bluetooth connection to non Sony headsets with use of a USB - Bluetooth receiver/dongle. Is there a specific one I need to buy to connect my OpenMove to PS5?

Asked 1 year ago by ASay.

• A:Answer Hello- Shokz here! Yes these will technically pair with gaming systems (i.e., PlayStation, Xbox, etc.) but we don’t recommend it because the lag is significant and would impact gameplay, overall. And The PS5 does not support direct pairing with other Bluetooth headphones for audio output. To enable the connection, you need to use a compatible Bluetooth adapter, and plug the adapter into the PS5's USB port. But it should work for any Shokz models, better with the OpenComm2. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!

  Answered 1 year ago by AfterShokz

  
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Q: QuestionAre these comfortable laying on your side in bed?

Asked 2 years ago by DrVickyV.

• A:Answer yes they are comfortable to wear in bed

  Answered 2 years ago by Jacqueline

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Q: QuestionI suffer from chronic migraines, though I take a preventive medication. Since these use bone conduction are they likely to cause migraines? Thank you

Asked 2 years ago by BrendaP.

This question was asked about the related product: Shokz - OpenMove Bone Conduction Open Ear Lifestyle/Sport Headphones - White

• A:Answer I haven't had any issues with my headaches. But they have improved my tinnitus

  Answered 2 years ago by Mommabear

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Q: QuestionCan these be wore under a bike helmet ?

Asked 3 years ago by PeterB.

• A:Answer Yes. The band drops down to your neckline, below the helmet. You also don’t get the wind distortion usually associated with regular headphones, because of the unique design

  Answered 3 years ago by JabroVerified Purchase

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Q: QuestionCan these be worn swimming laps?

Asked 3 years ago by NL.

• A:Answer No. You have to purchase the waterproof model

  Answered 3 years ago by JabroVerified Purchase

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Q: QuestionDoes it come with charger?

Asked 5 months ago by Anonymous.

• A:Answer Hi there- Shokz here! Yes, the Shokz OpenMove headphones come with a USB-C charging cable. The cable is included in the box with the headphones, a protective case, and a user manual. However, please note that the package does not include the USB wall adapter (the power block). You will need to use a separate USB wall charger or a USB port on a computer to charge the headphones. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 4 months ago by AfterShokz

  
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Q: Questionwhy this useless device does not connect to an different phones or laptops

Asked 1 year ago by VeronicaR.

• A:Answer Hello Veronica- Shokz here! We're sorry to hear this has been your experience. The OpenMove should be able to connect to multiple devices. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you!

  Answered 1 year ago by AfterShokz

  
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Q: QuestionCan you use this for a SAMSUNG UHD TV Series 7. My dad is hard of hearing, but mom is not. I'm looking for something for my dad to use and still use the TV speakers for my mom.

Asked 1 year ago by Anonymous.

• A:Answer Hi there- Shokz here! The OpenMove can be used with most Bluetooth compatible devices. However, we are not sure if the TV allows for both headphones and the TV speakers to work at the same time. We kindly ask that you look into the TV model to see if that is possible. Please reach out to our Customer Happiness Team if you have any other questions regarding your Shokz. Thanks!

  Answered 1 year ago by AfterShokz

  
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Q: QuestionWhat exactly do standby time means

Asked 3 years ago by Net.

• A:Answer When the power is on, but you’re not using them for music or a phone call

  Answered 3 years ago by JabroVerified Purchase

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Q: QuestionDo these headphones contain magnets in them? If they do, are the magnets as strong as an IPad magnet? My son has a VP shunt that cannot be in close proximity with a magnet or it will change the setting.

Asked 3 years ago by Steph.

• A:Answer Yes, the part of the buds that contain the speakers has a magnet built in strong enough to help keep the buds touching when not worn (good for keeping it from getting tangled in a backpack for example) You should reach out to your son's Neurosurgical team so they can check with the device manufacturer on this; due to the nature of how headphones work most audio devices contain magnets, it is just a question of how far the magnet is from the skin and the exact position of the VP shunt. (this is not medical advice, just confirming that there does seem to be a moderately strong magnet in these earbuds and encouraging you to discuss with your son's provider team)

  Answered 3 years ago by Myoglobin

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Q: QuestionWill these fit around a XXL head?

Asked 1 month ago by Anonymous.

• A:Answer Hi there- Shokz here! The OpenMove headphones come in a single, non-adjustable standard size. They are designed to fit the majority of head sizes, but for those with a genuinely XXL head, the fit may be too snug or uncomfortable, as the band length is fixed. Our OpenFit models have no head band at all, so they fit all sizes! These may be more comfortable for larger head sizes. Please reach out to our Customer Happiness Team if you have any other questions Thank you!

  Answered 1 month ago by AfterShokz

  
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Q: QuestionWill. They work with iPhone 6S?

Asked 2 months ago by Anonymous.

This question was asked about the related product: Shokz - OpenMove Bone Conduction Open Ear Lifestyle/Sport Headphones - Blue

• A:Answer Hi there- Shokz here! Yes, Shokz OpenMove headphones will work with an iPhone 6S, as they are compatible with most Bluetooth devices, including iPhones and Android phones. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!

  Answered 2 months ago by AfterShokz

  
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Q: QuestionHow does the noise cancelation work when talking on the phone walking outside?

Asked 4 months ago by Seekpeace.

This question was asked about the related product: Shokz - OpenMove Bone Conduction Open Ear Lifestyle/Sport Headphones - White

• A:Answer Hi there- Shokz here! Our OpenMove headphones use a combination of bone conduction technology to deliver audio to your inner ear and AI noise cancellation for calls, filtering out environmental sounds from the microphone. This allows you to remain aware of your surroundings while ensuring your voice is clearer on calls by reducing background noise for the person on the other end. When you're on a phone call, the OpenMove's microphones are designed to filter out background noise. The AI technology helps to isolate your voice from the surrounding sounds, making your voice clearer to the person you're speaking with. Please reach out to our Customer Happiness Team if you have any other questions :) Thanks!

  Answered 4 months ago by AfterShokz

  
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Q: QuestionCan I purchase the same item again?

Asked 5 months ago by KarenJ.

• A:Answer Hi Karen-Shokz here! We kindly ask that you reach out to BestBuy Customer Service directly so they may assist you with this :) Thank you!

  Answered 5 months ago by AfterShokz

  
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Q: QuestionHow long does it take to charge it when it’s brand new?

Asked 7 months ago by Sunflower.

• A:Answer 2 1/2 hours

  Answered 7 months ago by JoseM

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Q: QuestionAre these strictly Bluetooth or can you also download and play MP3

Asked 1 year ago by Bricktop.

• A:Answer Strictly Bluetooth.

  Answered 1 year ago by NickyZ

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