Questions & Answers

Q: QuestionDoes this camera work with my existing SimpliSafe system?

• A:Answer Yes, this camera expands your existing SimpliSafe system with another viewing angle to monitor your premises.

Q: QuestionDoes this camera offer cloud recording?

• A:Answer Yes, you can add cloud recording to save footage and share clips.

Q: QuestionHow do I install this camera?

• A:Answer You simply plug the device into the wall and connect it to your existing wireless network.

Q: QuestionCan I view the camera feed from my phone?

• A:Answer Yes, you can download the SimpliSafe app to see what's happening at home any time from your compatible Apple® or Android device.

Q: QuestionWhat is the resolution of this SimpliSafe home security camera?

• A:Answer This SimpliSafe home security camera streams in 1080p HD for clear, sharp images.

Q: QuestionHow is this camera powered?

• A:Answer This camera is powered by a cable with an AC adapter.

Q: QuestionWhat type of motion detection does this camera use?

• A:Answer This camera uses smart motion detection with intelligent sensors calibrated to detect the unique heat signature of humans.

Q: QuestionDoes it record audio, or can I, at least, hear audio from the app? Do I need to have a paid subscription to login and see live what is happening at any given moment?

Asked 4 years ago by Allen.

• A:Answer Our cameras can be accessed through the SimpliSafe app. You can livestream and receive notifications at no additional cost, and even use the 2-way audio feature to talk to whoever is on the other end. Though we do have the Recording Subscription, if you'd like your camera to save recordings in the cloud, so you can access them anywhere. That's just $5/month!

  Answered 4 years ago by Michelle

  
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Q: QuestionI have the system, my question is can I use the camera from indoors pointed outside thru a window to watch for and activity outside?

Asked 5 years ago by FrankK.

• A:Answer No. I tried putting the camera inside a window looking out and it seemed fine during the day, but at night the night vision lights reflect off the panes of the double pane window and blind the camera.

  Answered 4 years ago by HomeUser

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Q: QuestionCan I use this simplisafe with any wifi

Asked 4 years ago by Hung.

• A:Answer It connects to your home wifi on the 2.4 Ghz channel. It's not compatible with 5ghz. But 2.4 has a farther range anyway, so it's better.

  Answered 3 years ago by RayrayVerified Purchase

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Q: QuestionI do not have a Simplisafe system. Can I install and use this camera as a standalone device ?

Asked 4 years ago by Barry.

• A:Answer Yes, i have my indoor camera as a stand alone . . I never setup the other Simplisafe componets (base station, sensors, etc)

  Answered 2 years ago by Anonymous

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Q: QuestionWhy is this camera being advertised as wireless when it must be plugged in? Can it run on a battery? limits where you can put. Is simplisafe working on a camera that can be smaller and hidden if you dont want the camera so obvious and easily unplugged?

Asked 2 years ago by Confused.

• A:Answer The camera is "wireless" as in you do not need a network (ethernet) cord to connect to your home network.

  Answered 2 years ago by ShelleyVerified Purchase

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Q: QuestionIf I buy this now, can I get an outdoor fitting kit for it later?

Asked 4 years ago by Alazrielle.

• A:Answer It is an indoor camera but you can buy mounts tooints it outside in any position. I would keep it out of the weather though. I have oneounted under my awning and it does fine.

  Answered 3 years ago by RayrayVerified Purchase

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Q: QuestionCan this camera be used with original SimpliSafe alarm system?

Asked 4 years ago by Willie.

• A:Answer Yep, both this SimpliCam and the Video Doorbell Pro are compatible with all generation of SimpliSafe system.

  Answered 4 years ago by Michelle

  
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Q: QuestionIf I buy a no WIFI security camera and do not want to save to iCloud storage do I need to have a subscription or can I just use the app? Can I view live without a subscription by using the app?

Asked 7 months ago by pooh.

Q: QuestionMy indoor camera is blinking a red light. What does that mean?

Asked 1 year ago by Dottie.

• A:Answer It has lost the Wi Fi connection

  Answered 5 months ago by user169136Verified Purchase

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Q: QuestionCan this camera be programmed to turn off when one gets home and turn on when leaving automatically?

Asked 1 year ago by Tom.

• A:Answer Yes

  Answered 1 year ago by HighQualityVerified Purchase

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Q: QuestionCan i use this camera with my simplisafe gen 3 system without using the subscription service?

Asked 1 year ago by Louie.

• A:Answer The SimpliCam can be used without Monitoring Service. You'll be able to livestream and receive notifications through the SimpliSafe app on your mobile device. However, you won't be able to take advantage of features like unlimited recordings in the cloud, or automatic recording during alarm events.

  Answered 1 year ago by Michelle

  
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Q: QuestionCan multiple models of this camera be installed?

Asked 2 years ago by Anonymous.

• A:Answer Yes

  Answered 1 year ago by HighQualityVerified Purchase

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