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Page Showing 1-20 of 22 questions
  • QuestionHow long is the manufacturer's warranty?

    • Answer The manufacturer's warranty for parts and labor is 18 months.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum operating temperature?

    • Answer The maximum operating temperature is 158 degrees Fahrenheit.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan the smart lock be unlocked using voice commands?

    • Answer You can unlock the deadbolt using voice commands via Siri, Alexa, or Google Assistant.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many keypad codes can the smart lock store?

    • Answer The smart lock can store 100 keypad codes.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs the smart lock compatible with other smart home ecosystems?

    • Answer The eufy Smart Lock E31 is compatible with all major smart home ecosystems.
    This question and answer was generated by AI based on customer and product data.
  • QuestionI lost my Eufy key while moving in today :( is there a way I can rekey or change the cylinder of this without having issues instead of buy a new one?

    Asked by marie.

    • Answer Yes, with the Eufy Smart Lock series, it is possible to replace or rekey the cylinder without needing to buy a new lock. Since this lock is equipped with a physical keyhole (usually located under the keypad and accessible by rotating the cylinder cover), you can work with a professional locksmith to either rekey the cylinder or replace it entirely.

      Answered by Eufy Team

  • QuestionDoes the app notify you when the battery is close to needing recharged? Can you unlock the door through the app when you aren't at home?

    Asked by Anonymous.

    • Answer Yes, the eufy Smart Lock includes a feature that sends low-battery notifications through the app, ensuring you are alerted when the battery needs to be replaced. Additionally, with WiFi connectivity, you can unlock the door remotely via the eufy app, even when you are not at home. This is especially convenient for granting access from anywhere without requiring physical presence.

      Answered by Eufy Team

  • QuestionWhat type of keyway does the unit have, Kwikset or Schlage?

    Asked by Keyway.

    • Answer The eufy Smart Lock E31 is designed for maximum compatibility and supports both the Kwikset and Schlage keyways. It comes with adapters for both of the most common U.S. residential deadbolt types.

      Answered by Eufy Team

  • QuestionCan I use Android NFC to unlock without using an app

    Asked by Mike.

    • Answer The eufy Smart Lock Touch & WiFi does not support unlocking via Android NFC without using an app. It offers various unlocking methods, including fingerprint, entry code, Bluetooth, and app-based options, but there is no mention of NFC unlocking functionality.

      Answered by Eufy Team

  • QuestionIs it waterproof in rains?

    Asked by Anonymous.

    • Answer Yes, the Smart Lock E31 is designed to be waterproof and has an IP65 rating. This means it can withstand prolonged exposure to heavy rain. The hardware is built to handle such weather conditions, and the software includes an automatic locking mechanism if constant heavy rain is detected to prevent damage.

      Answered by Eufy Team

  • QuestionWhere can I get an extra battery for this?

    Asked by Dynamis7.

    • Answer The Smart Lock E31 WiFi Replacement Deadbolt uses 4 AA batteries, which are included but are non-rechargeable. If you wish to get additional batteries, you can purchase standard AA batteries at most retail or online stores. Make sure to replace the batteries with compatible AA types for maintaining the lock's functionality. If your goal is to use an alternate or rechargeable power source in emergency situations, you can charge the smart lock using a micro USB cable and a power bank via the USB port located at the bottom of the smart lock.

      Answered by Eufy Team

  • QuestionDoes it have a camera

    Asked by Anonymous.

    • Answer NO

      Answered by GuelsyA

  • QuestionI want to get 4 locks. Is it possible to purchase them keyed alike?

    Asked by Steve.

    • Answer Based on the information available, there isn't any mention regarding whether the Smart Lock E31 WiFi Replacement Deadbolt model can be purchased keyed alike. Keyed alike functionality usually depends on the availability of such customization during the purchase. You might need to check directly with the manufacturer or supplier for confirmation on whether they offer this option for this specific model.

      Answered by Eufy Team

  • QuestionCould it be used con a 3 inch door?, and it works also if I dont have wifi yet?

    Asked by IngridM.

    • Answer You need WiFi to use the app

      Answered by NikkishaS

  • Questioncan you use multiple e31 on same app and device? one for each door of a house for example

    Asked by AlbertB.

    • Answer Yes. The will be recognized as different devices. You can name them according to their location in the app

      Answered by Audrey

  • QuestionWill this device work only with Bluetooth? How would you connect it for setup?

    Asked by Bluetooth.

    • Answer You initially connect it to your phone via Bluetooth and will need location on, if you have an android phone. Just Bluetooth if you have an iPhone. During the initial setup in the app it will have you connect to your wifi. After it's set up it will use Wi-Fi for managing it.

      Answered by Audrey

  • QuestionHow do you charge the battery?

    Asked by ChibisHome.

    • Answer The battery in the one I purchased is rechargeable.

      Answered by NikkishaS

  • QuestionIs this weather safe?

    Asked by Superbee2583.

    • Answer The Smart Lock E31 is weather-safe, with an IPX3 weatherproof rating. It can withstand temperatures ranging from -30°C (-22°F) to 70°C (158°F) and rainfall, making it suitable for protecting your home in various weather conditions.

      Answered by Eufy Team

  • QuestionWhat is the lock setback (I.e. adjustable, 1-1/2, 2 or 2-1/4 inches)?

    Asked by Lyngei.

    • Answer yes, not sure of the measurement. I think it was 2 3/4 - 2 3/8.

      Answered by MikeBinNC

  • QuestionWill it still work if there's a power cut?

    Asked by Anonymous.

    • Answer Yes. It has its own battery and does not depend on your home power.

      Answered by Audrey