Questions & Answers

Q: QuestionWhat is the maximum operating temperature?

• A:Answer The maximum operating temperature is 158 degrees Fahrenheit.

Q: QuestionCan the smart lock be unlocked using voice commands?

• A:Answer You can unlock the deadbolt using voice commands via Siri, Alexa, or Google Assistant.

Q: QuestionHow many keypad codes can the smart lock store?

• A:Answer The smart lock can store 100 keypad codes.

Q: QuestionIs the smart lock compatible with other smart home ecosystems?

• A:Answer The eufy Smart Lock E31 is compatible with all major smart home ecosystems.

Q: QuestionI lost my Eufy key while moving in today :( is there a way I can rekey or change the cylinder of this without having issues instead of buy a new one?

Asked 3 months ago by marie.

• A:Answer Yes, with the Eufy Smart Lock series, it is possible to replace or rekey the cylinder without needing to buy a new lock. Since this lock is equipped with a physical keyhole (usually located under the keypad and accessible by rotating the cylinder cover), you can work with a professional locksmith to either rekey the cylinder or replace it entirely.

  Answered 3 months ago by Eufy Team

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionI want to get 4 locks. Is it possible to purchase them keyed alike?

Asked 2 days ago by Steve.

Q: QuestionCould it be used con a 3 inch door?, and it works also if I dont have wifi yet?

Asked 1 month ago by IngridM.

• A:Answer You need WiFi to use the app

  Answered 1 week ago by NikkishaSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncan you use multiple e31 on same app and device? one for each door of a house for example

Asked 4 months ago by AlbertB.

• A:Answer Yes. The will be recognized as different devices. You can name them according to their location in the app

  Answered 1 month ago by AudreyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this device work only with Bluetooth? How would you connect it for setup?

Asked 6 months ago by Bluetooth.

• A:Answer You initially connect it to your phone via Bluetooth and will need location on, if you have an android phone. Just Bluetooth if you have an iPhone. During the initial setup in the app it will have you connect to your wifi. After it's set up it will use Wi-Fi for managing it.

  Answered 1 month ago by AudreyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do you charge the battery?

Asked 6 months ago by ChibisHome.

• A:Answer The battery in the one I purchased is rechargeable.

  Answered 1 week ago by NikkishaSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes the app notify you when the battery is close to needing recharged? Can you unlock the door through the app when you aren't at home?

Asked 6 months ago by Anonymous.

• A:Answer Yes, the eufy Smart Lock includes a feature that sends low-battery notifications through the app, ensuring you are alerted when the battery needs to be replaced. Additionally, with WiFi connectivity, you can unlock the door remotely via the eufy app, even when you are not at home. This is especially convenient for granting access from anywhere without requiring physical presence.

  Answered 5 months ago by Eufy Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this weather safe?

Asked 7 months ago by Superbee2583.

• A:Answer The Smart Lock E31 is weather-safe, with an IPX3 weatherproof rating. It can withstand temperatures ranging from -30°C (-22°F) to 70°C (158°F) and rainfall, making it suitable for protecting your home in various weather conditions.

  Answered 7 months ago by Eufy Team

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the lock setback (I.e. adjustable, 1-1/2, 2 or 2-1/4 inches)?

Asked 10 months ago by Lyngei.

• A:Answer yes, not sure of the measurement. I think it was 2 3/4 - 2 3/8.

  Answered 8 months ago by MikeBinNCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill it still work if there's a power cut?

Asked 11 months ago by Anonymous.

• A:Answer Yes. It has its own battery and does not depend on your home power.

  Answered 1 month ago by AudreyVerified Purchase

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questioncan you add/ delete pin numbers via the wifi connection?

Asked 11 months ago by rj.

• A:Answer Yes! You can even setup temporary ones for guest!

  Answered 1 week ago by NikkishaSVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this a matter device?

Asked 1 year ago by CR.

• A:Answer Yes. I believe it is.

  Answered 8 months ago by MikeBinNCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)