Questions & Answers

Q: QuestionCan I use a SIM card from another provider with the Solis 5G Mobile Wi-Fi Hotspot?

• A:Answer Yes, you can use data plans from other providers by inserting your own SIM card into the Solis 5G.

Q: QuestionHow many devices can connect to the Solis 5G Mobile Wi-Fi Hotspot simultaneously?

• A:Answer The Solis 5G Mobile Wi-Fi Hotspot allows you to connect up to 16 devices simultaneously.

Q: QuestionWhat type of display does the Solis 5G Mobile Wi-Fi Hotspot have?

• A:Answer The Solis 5G Mobile Wi-Fi Hotspot has a 2.4-inch LCD touchscreen display.

Q: QuestionWhy is the Solis 5G Mobile Wi-Fi Hotspot a good choice for travel?

• A:Answer The Solis 5G Mobile Wi-Fi Hotspot is designed with travel in mind. It features a ruggedized design that protects against drops, dust, water, and more, making it a durable and reliable companion for your adventures.

Q: QuestionDoes the Solis 5G Mobile Wi-Fi Hotspot work internationally?

• A:Answer Yes, the Solis 5G Mobile Wi-Fi Hotspot offers international coverage and provides fast, secure 5G & 4G LTE speeds in 135+ countries worldwide.

Q: QuestionWhat comes with the Solis 5G Mobile Wi-Fi Hotspot?

• A:Answer The Solis 5G Mobile Wi-Fi Hotspot comes with a Lifetime Data plan included.

Q: QuestionWill this work inside a moving auto?

Asked 1 year ago by Paul.

• A:Answer Yes it works the same as a cell phone in that sense, it is entirely dependent upon coverage in the area you are at the time. In my home area it uses AT&T or TMobile. You can switch between carriers by using a search function. But there’s no guarantee it will be any faster after switching if you are really in a remote area. It’s not satellite coverage. It’s cellular based so just like a cell phone you can still find areas without any coverage. We don’t have cell towers everywhere just yet. More populated areas and well travel interstate roads should work fine. And faster 5G coverage isn’t guaranteed either. Just don’t expect super fast internet everywhere. It’s location dependent. It’s a solid device. And I am happy with it. It has its limits though.

  Answered 1 year ago by DennyVerified Purchase

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Q: QuestionHow long does the device last? And do u have to buy data or do u use the data already on the device?

Asked 1 year ago by Memebear80.

• A:Answer FYI 1Gb go lifetime data is split at 250mB a week

  Answered 1 year ago by Anonymous

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Q: Questionplease explain the lifetime data plan

Asked 6 months ago by tcs.

• A:Answer Hi, Thank you for your question. The Lifetime Data Plan offered with the Solis hotspots provides users with 1GB of global data every month for the lifetime of the device. It will renew every 30 days at no cost. This plan is designed for light internet usage, such as checking emails, browsing the web, and using messaging apps. SIMO support

  Answered 6 months ago by simo

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Q: QuestionCan I connect my xbox on it and play games and watch movies with no issues?

Asked 8 months ago by Kcufsinep.

• A:Answer Hi Kcufsinep, Thank you for your question! The Solis 5G Hotspot & Power Bank offers impressive features that can support gaming and streaming, the actual performance will depend on factors like signal strength, network congestion, and your specific data plan. It's advisable to monitor your data usage and test the connection with your Xbox to ensure it meets your gaming and streaming requirements. Best, SIMO

  Answered 8 months ago by SIMO

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Q: QuestionDoes it works on cruise ships?

Asked 11 months ago by Traveler.

• A:Answer Hi, Thank you for your question! Our hotspots can work near land where there is cellular reception, but not far out at sea. Best, Simo support

  Answered 8 months ago by simo

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Q: QuestionHow do you purchase more data if need be?

Asked 1 year ago by Lexi.

• A:Answer Hi Lexi, Thank you for your question. Once you receive the device, and register it on the app or the 5G portal, you will have access to the shop section where you can purchase more data is needed. Best, Simo support

  Answered 8 months ago by simo

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Q: QuestionI have a travel trailer and would like to use this in the trailer, but the trailer tends to attenuate phone signals. Will this device accept an external antenna from the trailer's roof?

Asked 1 year ago by PMcV.

• A:Answer Hello, thank you for bringing this to our attention. I'll be more than glad to help. Our Solis devices connect to cell towers only. There is no way to have an external antenna from the trailer's roof.

  Answered 1 year ago by simosupport

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Q: QuestionCan I connect this device to my Verizon account to use my data along with the included data.

Asked 1 month ago by Fuqoff.

Q: QuestionIf I have a blink camera will this WiFi support it continuously? I’m wanting to put a camera at my mothers but she has no WiFi so I’m thinking this might just be what we need if it will constantly monitor her home

Asked 3 months ago by Superman.

Q: QuestionIs the Solos 5g pro compatible with vpn?

Asked 3 months ago by KCH.

Q: QuestionMy house has a metal roof and metal ceiling which affects signal strength, how will your hotshot perform?

Asked 5 months ago by Kelly.

Q: QuestionI am starting college and my Wi-Fi is not good would this be able to provide me with good connection for my laptop for school?

Asked 5 months ago by los.

Q: QuestionAre data speeds capped at a certain usage limit

Asked 6 months ago by Wrandy.

• A:Answer Hi Wrandy, Thank you for your question. Solis offers a variety of data plans, each with different data speed policies and usage limits. - Pay-Per-GB plan offers consistent high-speed data without throttling. -Unlimited plans provide a generous amount of high-speed data, after which speeds are reduced. - Global day passes offer 2GB of high-speed data and slow after. - GoData plan offers continuous high-speed. https://soliswifi.co/blogs/blog/which-solis-wifi-plan-is-right-for-you?_pos=3&_sid=e75daed7c&_ss=r SIMO support

  Answered 6 months ago by simo

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