“My sono subwoofer has a steady white light showing that it’s connected, but it isn’t working. I have reset it numerous times and still doesn’t work. All instructions on the Sono’s app have been followed. I have a warranty on the system. What to do next?”
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Sonos Support: Since you have a warranty, contact Sonos customer support for further assistance. Explain the issue in detail and mention the troubleshooting steps you've already taken. They might offer additional troubleshooting steps or arrange for a replacement if necessary. Warranty Claim: If Sonos support determines that the subwoofer is defective and still under warranty, they will guide you through the process of a replacement or repair. By following these steps, you should be able to resolve the issue or get further assistance from Sonos support. Find out more at support.sonos.com
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