“My sono subwoofer has a steady white light showing that it’s connected, but it isn’t working. I have reset it numerous times and still doesn’t work. All instructions on the Sono’s app have been followed. I have a warranty on the system. What to do next?”

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• Sonos Support: Since you have a warranty, contact Sonos customer support for further assistance. Explain the issue in detail and mention the troubleshooting steps you've already taken. They might offer additional troubleshooting steps or arrange for a replacement if necessary. Warranty Claim: If Sonos support determines that the subwoofer is defective and still under warranty, they will guide you through the process of a replacement or repair. By following these steps, you should be able to resolve the issue or get further assistance from Sonos support. Find out more at support.sonos.com

  Answered by Sonos Customer Care 1 year ago

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