Questions & Answers

Q: Questioncan sound come through into hearing aids so that person can be the only one to hear it?

Asked 7 years ago by Duke.

• A:Answer Hello Duke, if it has a 3.5mm audio cable jack and plugs it at the back of the TV, then it should work. For reference, please check the link below: https://www.sony.com/electronics/support/res/manuals/4584/45847871M.pdf, see page 33. Regards, _Bob

  Answered 7 years ago by SonyListens

  
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Q: QuestionIs this tv Bluetooth enabled?

Asked 7 years ago by Bluetooth.

• A:Answer Hello Bluetooth, no, this model doesn't have a Bluetooth function. For more information, please check the link below: http://docs.sony.com/release//specs/KDL40W650D_mksp.pdf regards, _Bob

  Answered 7 years ago by SonyListens

  
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Q: QuestionIs the screen a matte finish or is it real shiny? I have a problem with glare in my apartment so I want a matte finish.

Asked 7 years ago by Pamlou.

• A:Answer The screen has a glossy finish.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan you watch amazon video on this tv? Sony kdl 40w650d

Asked 7 years ago by Steve.

• A:Answer Hi Steve, Yes, this model has Amazon video that you can access through the Home screen. Regards, Zac

  Answered 7 years ago by SonyListens

  
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Q: QuestionCan a specific channel be muted while not affecting the other? and if so, how is it reversed Thank you

Asked 7 years ago by Hector.

• A:Answer Hi Hector, No, it doesn't have that feature. Thanks! ^Ron

  Answered 7 years ago by SonyListens

  
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Q: QuestionHow to factory reset this TV?

Asked 7 years ago by Krrish.

• A:Answer Hi Krrish, Kindly refer to this link: https://www.sony.com/electronics/support/articles/00032661 ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionHi I bought this TV from BestBuy about a year ago. Recently I stopped being able to access my apps at all. I have done multiple factory resets, the tv is connected to the internet and I can access Netflix only through the button on the remote.

Asked 7 years ago by Annabeanz.

• A:Answer Hi Annabeanz, Please try to check and perform a Software update on your television to isolate this issue, please refer to this link: https://www.sony.com/electronics/support/articles/00028577 Regards, Zac

  Answered 7 years ago by SonyListens

  
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Q: QuestionI have this tv. All of a sudden it no longer has the Hulu icon. Why?

Asked 7 years ago by Chrissy.

• A:Answer Hi Chrissy, we highly suggest visiting the link below for possible troubleshooting steps to fix this issue. I hope it helps. Regards, ^Ron https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs/kdl-40w650d/articles/00152415

  Answered 7 years ago by SonyListens

  
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Q: Questionwhat are the dimensinons of the stand

Asked 7 years ago by mike.

• A:Answer Hi mike, you may consider checking the unit's measurement here: https://docs.sony.com/release//specs/KDL40W650D_mksp.pdf Regards, Erin

  Answered 7 years ago by SonyListens

  
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Q: QuestionIs the screen a matte finish non-glare or is it a glossy glass like finish?

Asked 7 years ago by Pamlou.

• A:Answer Matte

  Answered 7 years ago by BossmareVerified Purchase

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Q: QuestionDoes this TV include a wireless direcTV receiver so that I could connect it to a directv dvr directly

Asked 7 years ago by Gabe.

• A:Answer Hi Gabe, No, it doesn't have DirecTV receiver. Thanks! ^Ron

  Answered 2 years ago by SonyListens

  
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Q: QuestionDoes this model have a SAP on off feature? Thank you.

Asked 7 years ago by jeff.

• A:Answer Hello jeff, regarding this concern, kindly check the link provided below: https://www.sony.com/electronics/support/res/manuals/4584/45847871M.pdf, see pages 23 - 24. Regards, _Bob

  Answered 7 years ago by SonyListens

  
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Q: QuestionDoes this TV stream Netflix, Prime Video, Hulu, and Google Play?

Asked 7 years ago by NancyB.

• A:Answer Hi NancyB, This model does have Netflix, Amazon video, Hulu and Youtube app pre-installed. However, this doesn't have Google Playstore which is only available to our Android TV models. Regards, Zac

  Answered 7 years ago by SonyListens

  
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Q: Questioncan i browse the internet on this tv

Asked 7 years ago by jack.

• A:Answer Hi jack, No, it doesn't support an Internet browser. ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: Questionwhat is the with of the TV stand ?

Asked 7 years ago by poppy.

• A:Answer Hi poppy, The width of the stand for this TV is 24 7/8 inch / 631 mm. Check here for more details: https://www.sony.com/electronics/televisions/w650d-series/specifications Regards, Vincent

  Answered 7 years ago by SonyListens

  
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Q: QuestionDoes this tv have a wired ethernet input? Thank you

Asked 7 years ago by Max.

Q: Questioni just purchased this tv for my parents in another state; they are saying that when they turn it off, in order to turn on again it needs to be unplugged first. What's the story?

Asked 7 years ago by fmilo.

• A:Answer This isn't something I've experienced in the year that I've owned my TV. If this is a problem they are still having, I would definitely see about an exchange or technical support from Samsung or the Geek Squad team.

  Answered 7 years ago by SamiVerified Purchase

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Q: QuestionHow do i clean tv screan properly ???Sony HD 1080

Asked 7 years ago by Anonymous.

• A:Answer Hi there! When cleaning, be sure to unplug the power cord to avoid any chance of electric shock. You can wipe the LCD screen gently with a soft cloth. Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water. Check here for more details: https://docs.sony.com/release//Manual_4584787121.pdf (p4) Regards, Vincent

  Answered 7 years ago by SonyListens

  
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Q: QuestionHow do you add sling TV

Asked 7 years ago by Anonymous.

• A:Answer Hi there, This TV model doesn't support Sling TV. You may connect an external device that supports the app via HDMI connection. ~Ralph

  Answered 7 years ago by SonyListens

  
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