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Hi Gar, We regret to hear about what happened. Kindly check on this link for troubleshooting steps to help isolate the issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-49x800g/articles/00151038 For further assistance, you may also refer to this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US#tv ~Ralph
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