Questions & Answers

Q: QuestionI have to ask Samsung and L.G. both have motion rate 120 how does this compare with SONY AT 240 MOTION RATE ?

Asked 8 years ago by cerra73.

• A:Answer The Sony 240 Motion Rate is great, although I can't compare to Samsung or LG, but the quality of the picture and the motion rate is the best that I have seen.

  Answered 8 years ago by Ghost83Verified Purchase

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Q: QuestionIs this 110-240V ? Multiplataform (NTCS-PAL)?

Asked 8 years ago by Eche.

• A:Answer Hi Eche, the TV requires 120V power. This is compatible with NTSC format. For reference, please check the link below: https://us.en.kb.sony.com/app/answers/detail/a_id/42671 https://docs.sony.com/release//SPECS/KD50X690E_mksp.pdf Regards, -Erin

  Answered 8 years ago by SonyListens

  
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Q: QuestionHOW DOES THIS T.V, HANDLE FAST MOTION LIKE FOOTBALL OR HOCKEY ?

Asked 8 years ago by cerra73.

• A:Answer Hi cerra73, The TV features the Motionflow™ XR which allows fast moving action sequences in sports and movies to be seen with precise motion clarity. You may refer to this link for more information: https://docs.sony.com/release//SPECS/KD50X690E_mksp.pdf ~Ralph

  Answered 8 years ago by SonyListens

  
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Q: QuestionCan I hook this TV in to 240V power outlet?

Asked 8 years ago by Simmyy.

• A:Answer Hello Simmyy, to know the power requirements of this tv, kindly check the link below for reference: https://docs.sony.com/release//Manual_4725925011.pdf see page 46. Regards, _Bob

  Answered 8 years ago by SonyListens

  
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Q: QuestionIs this screen glossy or matte?

Asked 8 years ago by Deanna.

• A:Answer Matte

  Answered 8 years ago by LunchmoneyVerified Purchase

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Q: QuestionWhy did I buy a 4K TV when many cable companies don't even have the technology yet? Direct TV does. Netflix has some. Amazon Prime. Not my cable company. When will 4K be available at Spectrum, Verizon?

Asked 8 years ago by chew.

• A:Answer I have Comcast and I am able to view in 1080i even though broadcast is 720p. The picture is amazing once you go into the advanced settings and adjust the picture quality to your taste. You have to do it line by line and it does take some time but easy to do.

  Answered 8 years ago by ctjester

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Q: QuestionIs this tv 3d compatible?

Asked 8 years ago by George.

• A:Answer Hi George, No, the TV doesn't support 3D. You may check on this link for more information: https://docs.sony.com/release//SPECS/KD50X690E_mksp.pdf ~Ralph

  Answered 8 years ago by SonyListens

  
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Q: QuestionIs this TV wall mountable?

Asked 8 years ago by Jason.

• A:Answer Yes

  Answered 8 years ago by StigVerified Purchase

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Q: QuestionIs this a new TV under a new TV warranty? Can it be returned free of charge if I am not happy with it?

Asked 8 years ago by Neti.

• A:Answer Yes

  Answered 8 years ago by NancytrgVerified Purchase

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Q: QuestionDoes this TV have an antenna icon (to switch from streaming to antenna)?

Asked 8 years ago by jamerican31.

• A:Answer Yes. You don't need to be a cable subscriber to use the Sony but you do need an antenna.

  Answered 8 years ago by PANN

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Q: QuestionCan I used it in Europe? Got the PAL SYSTEM?

Asked 8 years ago by Tom.

Q: QuestionINPUT LAG HELP: I was previously running a Samsung KS8000 in Game Mode with my standard XB1, with no noticeable input lag. Experiencing heavy lag with this TV and I can’t find any game mode setting. About to return it if I can’t fix this. Can anyone help?

Asked 8 years ago by Drew.

• A:Answer Edit: There is a game mode on Sonys, after finding it the delay was fixed. Go to options -> Scene Select -> Game

  Answered 8 years ago by Drew

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Q: QuestionWhat are the dimensions of the box the TV comes in? Trying to see if it will fit in my car or not. Thx.

Asked 8 years ago by TurtleDove.

• A:Answer Hi TurtleDove, Here are the dimensions of the package carton (W X H X D): 49 5/8 x 30 7/8 x 6 7/8" / 1260 x 784 x 174 mm. Here is the link to its specification: https://docs.sony.com/release//SPECS/KD50X690E_mksp.pdf -Jerome

  Answered 8 years ago by SonyListens

  
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Q: QuestionTV keeps reading anything on the screen "volume down 27, 26, etc." Now the volume is just completely gone, no sound and it's not on mute. We tried to reset, but it's still not working. Is there a way to completely reset to manufacturer's setting?

Asked 8 years ago by Soundsnotworking.

• A:Answer This is a very 'smart' system with HDMI. In the speaker setting it will switch away from the internal speakers to your amp if it senses that's what you want it to do. You need to choose TV Speakers if you want sound to come from them. Otherwise, it will assume sound is coming from your home audio system.

  Answered 8 years ago by chastain651Verified Purchase

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Q: QuestionI am trying to get HD tv , I live too far in the county I have antenna works somewhat will this tv help ?

Asked 8 years ago by Sali.

• A:Answer Hi Sali, Yes, you can connect an over-the-air antenna to this TV. Thanks! ^Ron

  Answered 8 years ago by SonyListens

  
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Q: QuestionThe Sony support site shows there was a software update for the 60" and 70" versions of the X690E, but that it isn't compatible with the 50" version. Is this correct? Is there any plan by Sony to bring updates and fixes to the KD50x690E?

Asked 8 years ago by 4KGuy.

• A:Answer I just received an OTA update on mine just a few days ago.

  Answered 8 years ago by Everydaynyc

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Q: QuestionCan we download any other apps other than the ones already available in the TV?

Asked 8 years ago by Deeps.

• A:Answer Hi Deeps, No, installing application is not supported by this TV. Thanks! ^Ron

  Answered 8 years ago by SonyListens

  
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Q: QuestionWhat is the lag response time?

Asked 8 years ago by Snail.

• A:Answer 20 ms in gaming mode which is excellent.

  Answered 8 years ago by dbullyyVerified Purchase

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Q: QuestionHooked up a Samsung DVD to.this Sony 50”tv using 3 prong connectors (red, white, yellow)......not getting any color. How are the connections made... Thanks....

Asked 8 years ago by bbbb.

• A:Answer It happened to me too. I solved the problem by using an HDMI cable instead.

  Answered 8 years ago by AlfredoVerified Purchase

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