Questions & Answers

Q: QuestionDoes this have a built in subwoofer like the previous models?

Asked 2 months ago by Rob.

• A:Answer Hello Rob, Thank you for considering Sony! We appreciate your inquiry and are happy to assist. The Sony K-55XR8B TV is equipped with a built-in subwoofer that enhances its audio performance. It features a speaker configuration with two actuators, two tweeters, and one subwoofer, delivering rich, deep sound without the need for external speakers. Combined with Acoustic Surface Audio+ technology and the Sound Positioning Tweeter, this setup provides immersive and precise audio for an exceptional viewing experience. For more details about this TV, please visit: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55xr8b/specifications Best regards, -Fred

  Answered 2 months ago by SonyListens

  
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Q: QuestionDoes this TV have VRR support?

Asked 3 months ago by Bonkgi.

• A:Answer Hi Bonkgi, Yes, the BRAVIA XR8B OLED TV supports Variable Refresh Rate (VRR) via its HDMI 2.1 ports, allowing for smoother, tear-free gaming when connected to a compatible console or PC. Thanks for choosing Sony. Best regards, Eliab

  Answered 3 months ago by SonyListens

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Q: QuestionThe picture and brightness keep changing in daylight, but stays consistent after dark which is perfect. How to I get the picture to match the after dark picture? My last 2 Sony TV’s didn’t do this. Thanks

Asked 3 months ago by NancyJ.

• A:Answer Hi NancyJ, Thank you for your question regarding the Sony BRAVIA XR8B! The changing picture and brightness you’re experiencing during daylight is due to the [Ambient Optimization Pro] feature. This feature uses a built-in light sensor to automatically adjust the screen brightness based on the surrounding lighting conditions, which is why the picture remains consistent after dark. If you prefer to have the picture to stay consistent regardless of ambient light, you can easily disable this feature by following these steps: 1. Go to [Settings] 2. Select [Display & Sound] 3. Choose [Ambient Optimization Pro] 4. Toggle off the [Auto adjust according to ambient light] option This will prevent the TV from automatically adjusting brightness based on the environment. We hope you find this information helpful, and thanks for being part of the Sony family! Regards, Dominick

  Answered 3 months ago by SonyListens

  
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Q: QuestionHaving to turn volume up to 30. Is this normal?

Asked 3 months ago by Carpetcleaner.

• A:Answer On older shows I find I have to raise the volume.

  Answered 1 month ago by KathrineLVerified Purchase

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Q: QuestionI don't have cable in this house which TV does Wi-Fi

Asked 3 months ago by Anonymous.

• A:Answer Hi there, Every Sony Smart TV, including the 55" Class BRAVIA XR8B OLED Google TV, comes with built-in Wi-Fi connectivity and a full suite of smart features, meaning you do not need a cable or satellite subscription to watch streaming content. You can connect it to your home's Wi-Fi network right out of the box and immediately start streaming from popular apps like Netflix, Disney+, and YouTube using the integrated Google TV platform. Thanks for choosing Sony. Best regards, Eliab

  Answered 3 months ago by SonyListens

  
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Q: QuestionThe picture is too dark for me. Is there a setting to brighten it. The TV is in a bright family room. Thanks

Asked 3 months ago by Nancy.

• A:Answer Hello Nancy, Thank you for considering Sony products. We appreciate you reaching out about the picture brightness issue on your K55XR8B TV. We apologize for any inconvenience this may have caused, especially given your bright family room environment. To improve the picture brightness, please try the following steps: 1. Adjust Picture Mode: Press the Quick Settings button on your remote. Navigate to Picture Mode and select either Standard or Vivid to enhance brightness. 2. Increase Backlight Level: Press the Quick Settings button. Go to Picture Settings > Backlight. Increase the backlight level to brighten the screen. 3. Check for Light Sensor Obstructions: Locate the ambient light sensor near the center bottom of your TV screen. Ensure it’s not blocked by any objects such as a soundbar or TV stand. For more detailed instructions, please visit: https://helpguide.sony.net/tv/musltn1/v1/en-003/contents/TP1001675534.html?search=Backlight We want to ensure this issue is resolved for you quickly. If the problem persists, the best next step is to contact our dedicated support team for advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, -Fred

  Answered 3 months ago by SonyListens

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Q: QuestionWhat’s the difference between this and the Bravia 5

Asked 3 months ago by Rick.

• A:Answer Hi Rick, We appreciate your question. We're happy to clarify that for you! When comparing the K-55XR8B and the BRAVIA 5, you're looking at two great TVs, but the true distinction lies in the core display technology and what each is intended to be the best at. The K-55XR8B is an OLED TV. The key advantage here is that every single pixel is self-illuminating. This means when a pixel is supposed to show black, it turns completely off. This unique capability gives the XR8B perfect black levels and virtually infinite contrast. For cinematic viewing, especially in a dimmer room, the OLED is unmatched because of the incredible detail it maintains in dark shadows. In contrast, the BRAVIA 5 is a Mini LED television. While it still uses our top-tier processing, it's a traditional LCD screen with a radically improved backlight made of thousands of tiny LEDs. The critical difference here is brightness. Because it uses a powerful, dedicated backlight, the BRAVIA 5 can achieve significantly higher peak brightness levels than the OLED. For additional specifications of the XR8B, please visit the following link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/k-55xr8b/specifications So, in short: the XR8B is better for contrast and perfect blacks, while the BRAVIA 5 is better for superior brightness. Both are solid choices; your final decision will ultimately depend on the specific features you prioritize and, of course, your budget. Thanks for considering Sony products! Best regards, Estefany

  Answered 3 months ago by SonyListens

  
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Q: QuestionDoes this TV have screen dimming to view easier at night?

Asked 3 months ago by Charles.

• A:Answer Hi Charles, That is a great question about viewing the BRAVIA XR8B comfortably at night. Yes, the TV is equipped with a specific Picture Mode designed for a softer, less intense viewing experience, which is ideal for nighttime. The BRAVIA XR8B features a "Calm" Picture Mode. This setting is engineered to produce soft colors and gentle contrast, specifically making it suitable for displaying calming and relaxing content in low-light environments, like viewing at night. We hope you find this information helpful, and thanks for considering Sony products! Regards, Dominick

  Answered 3 months ago by SonyListens

  
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Q: Questionis this bravia compatible with the Sony BRAVIA Theater System 6

Asked 3 months ago by ronald.

• A:Answer Hi Ronald! Thanks for reaching out! The Sony BRAVIA K-55XR8B is compatible with the Sony BRAVIA Theater System 6 (HT-S60). For best results, connect the system using HDMI ARC/eARC and ensure both devices have the latest software updates installed. You can learn more about this television on our site: https://helpguide.sony.net/tv/musltn1/v1/en-003/index.html Thank you for making Sony part of your purchasing consideration! Best regards, Estefany

  Answered 3 months ago by SonyListens

  
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Q: QuestionHow long is the warranty? Is delivery included? If not, cost

Asked 3 months ago by Anonymous.

• A:Answer The manufacturer warranty is one year. Best Buy offers warranty for five years for a price.

  Answered 1 month ago by KathrineLVerified Purchase

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Q: QuestionCan a sony DVD player be hooked up to the TV with cables? What inputs are there?

Asked 3 months ago by Anonymous.

• A:Answer Hi there, Thank you for your question! Connecting a DVD player to the Sony - BRAVIA XR8B is certainly possible, provided the player utilizes an HDMI connection. The TV is equipped with four separate HDMI ports, giving you multiple options to plug in your DVD player and other devices simultaneously. Using HDMI ensures you receive the best possible video and audio quality from your source. For comprehensive details on all the connection ports available on the back of the television, please check: https://www.sony.com/electronics/support/res/manuals/5057/c9d7881a9ee15e1d6f0efc6f28a510b3/50577391M.pdf Thank you for considering Sony! Regards, Dominick

  Answered 3 months ago by SonyListens

  
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Q: QuestionCan this tv be mounted on a onkron mobile stand

Asked 3 months ago by Anonymous.

• A:Answer Thank you for contacting Sony. To confirm compatibility with any ONKRON mobile stand, you need to check two main specs on the stand's description against the TV's requirements: -The VESA Mounting Pattern for the BRAVIA 8B, 55" is 300 mm x 300mm. -The Weight of the BRAVIA 8B, 55" (without its factory desktop stand) is -approximately 37.7 lbs (17.1 kg). We recommend you compare these two specifications with the features listed for the specific ONKRON mobile stand you are interested in purchasing. If the stand supports VESA 300mm x 300mm and has a capacity of at least 40 lbs, it should be compatible. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, Gus, Sony North America Customer Support

  Answered 3 months ago by SonyListens

  
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Q: QuestionHello, what is annual operating cost for this TV? Is is one united states dollar? as described in the description. and what is annual electricity usage for this TV? Is it one kilowatt hour? as described in the description.

Asked 3 months ago by Rajan.

• A:Answer Hi Rajan, Thank you for your inquiry regarding the energy specifications of the Sony BRAVIA XR8B. We can provide the exact power consumption figures for this model, which are the fundamental metrics used to determine the operating cost. Your final annual cost will depend entirely on these factors combined with your local electricity rate and daily viewing habits. Here are the official specifications for the power consumption of the Sony BRAVIA K-55XR8B: Power Consumption In Use: 340 Watts (W) Power Consumption In Standby: 0.5 Watts (W) We hope you find this information helpful, and thanks for considering Sony! Regards, Dominick

  Answered 3 months ago by SonyListens

  
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Q: Questionis this a Smart TV

Asked 3 months ago by Dixon.

• A:Answer Hi Dixon, Thanks for your question! Yes, the Sony BRAVIA XR8B is definitely a Smart TV, powered by the Google TV operating system, giving you instant access to all major streaming services (like Netflix and Disney+), built-in Google Assistant for voice control, and Chromecast built-in for easy content streaming from your mobile devices, making it fully connected and intelligent right out of the box. Thank you for considering Sony! Regards, Dominick

  Answered 3 months ago by SonyListens

  
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Q: QuestionDoes this TV have an ATSC 3 tuner?

Asked 4 months ago by MikeP.

• A:Answer Hi Mike, Thank you for your inquiry about the Sony BRAVIA XR8B. Yes, the Sony BRAVIA XR8B is equipped with an ATSC 3.0 tuner. This means your TV is ready for NEXTGEN TV broadcasts, allowing you to receive 4K, high-dynamic-range (HDR) over-the-air content and improved audio quality where ATSC 3.0 signals are available in your area. Thank you for considering Sony! Regards, Dominick

  Answered 4 months ago by SonyListens

  
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Q: QuestionDoes the Sony - 55" Class BRAVIA XR8B OLED 4K reduce screen glare?

Asked 4 months ago by joetv.

• A:Answer Yes. That was an issue I had with my old tv. I no longer need to close the blinds to stop the glare.

  Answered 4 months ago by chelsea1Verified Purchase

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Q: Questionhow do i add to my cart 1) haul off and re-cycle, and 2) download and set up my subscriptions at time of delivery?

Asked 4 months ago by Dee.

Q: QuestionCan I use the legs to place them in the center stand section?

Asked 4 months ago by IsmaelH.

• A:Answer Hi Id, The feet (legs) on the BRAVIA 8 (XR80B) TV are designed to be placed in one of two positions: a wide position or a slightly narrower position. While the legs can be set up in a narrower stance compared to the very wide-set standard configuration, the standard detachable legs do not offer a single, central pedestal stand option. If your TV cabinet is quite narrow and the two provided positions are still too wide, you would need to purchase an aftermarket universal TV pedestal stand that attaches to the VESA mounting holes on the back of the TV. Thanks for choosing Sony. Best regards, Eliab

  Answered 4 months ago by SonyListens

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Q: QuestionDOES THIS TV WORKS WITH 240 VOLATGE IN OTHER COUNTRIES LIKE INDIA?

Asked 4 months ago by Krishna.

• A:Answer Thank you for contacting Sony, Krishna. The ability of a TV to work with 240V depends entirely on the specific regional version you purchase. Models sold in regions like India, Europe, or other 220V–240V countries are designed to operate within the AC 220V–240V range and will work directly. Models sold in the USA/Canada are often designed to primarily operate on AC 120V power. While some specific models may be labeled for 110V–240V operation, we always strongly recommend checking the label on the back of your specific TV unit near the power cord input. To ensure safety and proper operation in India (which uses 220V to 240V): Look for the "Power Requirements" or "AC Input" specifications on the sticker on the back of your K-55XR8B. If the label says AC 100V–240V, it is dual-voltage compatible and will work with a simple plug adapter. If the label only says AC 120V, you must use a high-quality step-down transformer to avoid damaging the TV. Additionally, please be aware that TVs purchased outside of India may have limitations regarding regional features like the local DTV tuner standard (broadcasting) and the warranty, which is usually only valid in the country of purchase. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Best regards, Gus, Sony North America Customer Support

  Answered 4 months ago by SonyListens

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