Questions & Answers

Q: QuestionIs this tv compatible with Bose Q35 headphones?

Asked 6 years ago by Kallie.

• A:Answer Yes

  Answered 6 years ago by ReddVerified Purchase

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Q: QuestionHi, How do I get the Pluto TV ap? It's not automatically in the TV. Is there a way? Thanks.

Asked 6 years ago by Louise.

• A:Answer It's available through the add apps menu...You can just search for it and then add it to your my apps...

  Answered 6 years ago by MrLogoVerified Purchase

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Q: QuestionWith delivery is the old TV removed and taken away

Asked 6 years ago by Thunder.

• A:Answer For a small fee. I think around $20. I did not elect for delivery.

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionHow wide is the stand?

Asked 6 years ago by Jen.

• A:Answer The stand is 20" long by 10" wide and starts 14" from the side of the TV. Our cabinet is not as long as the TV so we needed a stand that was centered underneath the middle of the TV rather than near the edges. This works for us.

  Answered 6 years ago by cjmack1Verified Purchase

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Q: QuestionI bought this TV 2 months ago, and just started having a trouble thing. I turn off the TV and after a few hours it turns on by itself. Before I take it in I would like to know if it's a problem were I need to take it in. Thank you

Asked 6 years ago by Tete.

• A:Answer Hi Tete, We regret to hear about what happened. Kindly check on this link for troubleshooting steps to help isolate the issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800e/articles/00032613 ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionChild safe secured strap ?

Asked 6 years ago by Anonymous.

• A:Answer Hi, please refer to pg.4 and 5 of the link below for more information about securing the TV. Thanks! ^Ron https://www.sony.com/electronics/support/res/manuals/4684/46845721M.pdf

  Answered 6 years ago by SonyListens

  
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Q: QuestionDoes this television support PIP?

Asked 6 years ago by Mikey.

• A:Answer Yes

  Answered 6 years ago by NjpopeyeVerified Purchase

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Q: QuestionDoes this tv have a cable card slot

Asked 6 years ago by Cliff.

• A:Answer Hello Cliff, no, it doesn't have a cable card slot. You may check all the available ports for this TV on the link below: https://www.sony.com/electronics/support/res/manuals/4684/46845721M.pdf, see page 10. Regards, _Bob

  Answered 6 years ago by SonyListens

  
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Q: QuestionWhat is the picture quality difference between the Sony x800e 55" and the Sony 900f 55" tv's?

Asked 6 years ago by Ffloydfan.

• A:Answer Picture quality on the 800e is great in both light and dark rooms. Hard to justify paying more for a 900f.

  Answered 6 years ago by LarryVerified Purchase

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Q: QuestionDoes it take 100 to 240v input?

Asked 6 years ago by Seanfanky.

• A:Answer Hi Seanfanky, yes, it does support 110 V - 240 V AC, 50/60 Hz. You may refer to page 18 of this link (Power and others): https://www.sony.com/electronics/support/res/manuals/4684/46845721M.pdf ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionDoes this come with an RCA A/V to 3.5mm adapter to fit the rear plug to use? When best buy installed my TV, I did not receive one in the box. If it is not included, Where may I request or order on from Sony?

Asked 6 years ago by Jay.

• A:Answer Hi Jay, No, it doesn't come with an audio adapter. Also, we cannot guarantee full compatibility if you use an adapter. Thanks! ^Ron

  Answered 6 years ago by SonyListens

  
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Q: Questionif you choose to mount an X800E tv to the wall where are the audio speakers?

Asked 6 years ago by matt.

• A:Answer Matt, the audio on the TV itself comes from the bottom corners of the TV. It's suggested that you get a sound bar for the TV.

  Answered 6 years ago by shaygurtsVerified Purchase

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Q: QuestionWill this TV pick up an in-home 5G network? My current smart TV will only connect to a 2.4G network and doesn't recognize the 5G.

Asked 6 years ago by JDRcity.

• A:Answer Hi JDRcity, Yes, it will support 5GHz band. You may refer to this link for more information (Network Features): https://docs.sony.com/release//specs/XBR55X800E_mksp.pdf ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: Questionwhere can I get a tv manual for Sony - 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV

Asked 6 years ago by sparkplug.

• A:Answer Hi sparkplug, You may visit this page for the startup guide/manual of this TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800e#manuals Regards, Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionDoes this tv supports 3d mode?

Asked 6 years ago by Vinay.

• A:Answer Hi Vinay, No, this television doesn't support 3D mode. To know more about this model, please visit this link: https://www.sony.com/electronics/televisions/xbr-x800e-series/specifications Regards, Zac Sony Social Support

  Answered 6 years ago by SonyListens

  
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Q: Questionis this full array or backlit?

Asked 6 years ago by angie.

Q: QuestionI just purchased an open box Sony X800E 55 inch. I got it started fine, but when I play 4k videos on Youtube, I have noticed every 5 to 10 seconds the screen will slightly skip or freeze for a very small moment. Any thoughts or ideas?

Asked 7 years ago by Gilly.

• A:Answer Hi Gilly, please refer to the link below for more information on how to fix this issue. Thanks! ^Ron https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800e/articles/00013427

  Answered 6 years ago by SonyListens

  
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Q: QuestionWe just bought a Sony XBR55x800e from your Highland Indiana store. We have an old surround system with RCA inputs only. How can we connect the two?

Asked 7 years ago by jb1911.

• A:Answer Hello jb1911, regarding this concern, you may check the helpful link below: https://www.sony.com/electronics/support/res/manuals/4684/46845721M.pdf, see pages 10 to 11. Regards, _Bob

  Answered 7 years ago by SonyListens

  
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Q: QuestionI am online and have 3 items in basket. I am trying to add installation in another city and do not know how to change zip from my location to the location of the store in the city where the tv will be installed. Can you help?

Asked 7 years ago by Anonymous.