“How do I make the picture fit to screen without cutting off their heads. The setting is not on zoom. Also it does not give me an option when I try to switch from wide screen when watching Neflix. It says option not avialable.”
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Hi Nick, We regret to hear that you're having a picture issue with this TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. The picture is cut-off, stretched, zoomed, or doesn't fit the screen due to the type of signal the input or source sent to your TV. Some TVs and other devices don't have the capability to change the aspect ratio of a picture when they receive a 720p or 1080i/1080p signal. Check the aspect ratio of the program or movie that you're watching.- Some programs aren't on full screen when produced. Some movies are in a 21:9 cinema format which will show black bars on the top and bottom when you view them on a widescreen (16:9) TV. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option. Please check the link below for more details: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html I hope this helps! Jay
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