“Can I deactivate the HDR? Also how do I get rid of that soap opera look that makes me nauseous? TY”
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Thanks for reaching out Sony. We're sorry to hear that we were not able to meet your expectations with HDR features of the TV. May we know what is the issue that you are having with TV when playing HDR content? We'd like to troubleshoot and isolate the issue. May we know what are you watching? Is this an app from the TV or from an external device? Streaming services such as Netflix, YouTube™, and Prime Video provide a huge amount of 4K and HDR supported content. Same goes with external device that supports HDR. The X80J TV supports 4K and HDR however it will depend on the content source. You may try to change some settings on the TV if you don't want to enjoy HDR. For HDR via HDMI On the supplied remote, press the HOME button. Select Settings or the Gear icon. Select Channels & Inputs Select External inputs in the TV category. Select HDMI signal format and set to Standard Format Please open this link with to know more about HDR of your TV. https://www.sony.com/electronics/support/televisions-projectors/articles/00245141 You may also set the video signal such as HDR mode that allows you to select picture that is suitable for a High dynamic range signal and HDMI video range to select signal range for HDMI input. For reference, please refer through this link. https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html As far as your experience with the soap opera TV effect, you can configure various settings related to the TV display. The TV have picture settings that are adjustable for the types of content viewed such as streaming video, DVD/Blu-ray Disc™, USB drive, and composite/component video content. Also, it has picture mode which is an image quality setting that is preset to be suitable for the genre of the program and the type of image. You may select the setting on the TV on how you can enhance your viewing experience. For reference, refer through this link: https://www.sony.com/electronics/support/televisions-projectors/articles/00190409 May we contact to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X80J: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Kris
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