Questions & Answers

Q: QuestionHello does the Sony X900H support VRR in the update?

Asked 5 years ago by Trav.

• A:Answer Hi Trav, thanks for your interest in the XBR55X900H TV. The TV will support VRR via a future software update. The current update adds support for eARC and 4K120. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: Questionwarranty?

Asked 5 years ago by sony.

• A:Answer Hi sony, Thanks for your interest in the XBR55X900H TV. The unit comes with a 1-year manufacturer's warranty. You may refer to this link for more information: https://www.sony.com/electronics/support/res/manuals/4595/c93100a1fe624cd97594959ae4e8b271/45953330M.pdf ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionDoes the TV have an automatic power shut off? And if it does why will it not power up after it power downs that way?

Asked 5 years ago by Bennett.

• A:Answer Hi Bennett, Thank you for your inquiry. We regret to hear that the TV is shutting itself off. Yes, the TV has an auto shut-off settings. You may follow the steps below to resolve the issue: Make sure that the software is updated The screen may have been turned off due to [Sleep timer] settings. Check the [Duration] setting of [Timer]. Check if [Idle TV standby] in [Power] is activated. The screen may have been turned off due to [Screen saver] settings. Check if [Auto shut-off] in [Power] is activated. If the issue was not resolved, may we contact you directly to assist you? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X900H: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. Sincerely, Kris

  Answered 5 years ago by SonyListens

  
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Q: QuestionDoes this Tv have 2.1 HDMI Ports

Asked 5 years ago by Nas.

• A:Answer Yes, but I had to manually update tv with usb and the firmware update on sony website to get the benefits of it.

  Answered 5 years ago by GuyOther

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Q: QuestionI recently bought 2 of these tvs and have them set up due to space fairly close to each other. Via Bluetooth I can use the remotes fine except the power button on 1 will still affect the other, is there another way to keep this from happening?

Asked 5 years ago by David.

• A:Answer Take a look at the Logitech Harmony Companion system. I've seen this used to address use of multiple TVs at the same time to eliminate the problem you are havin. You may need a mini IR for one TV so the hub can communicate to each IR (TV or STB depending on your setup). Hope this gets you off to a start!

  Answered 4 years ago by KingspartacusVerified Purchase

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Q: QuestionWhen will this item be available again in Houston?

Asked 5 years ago by CeasarR.

Q: QuestionI just got this TV in anticipation for the PS5 releasing what ports exactly support HDMI 2.1 on it? There is no specific labeling.

Asked 5 years ago by Kevin.

• A:Answer Hi Kevin, Thanks for purchasing the XBR55X900H TV. It will be supported on HDMI Input 3 and 4. We have already released an update that adds support for eARC (Enhanced Audio Return Channel) and for the 4K 120Hz signal format to allow for PlayStation 5 compatibility. Variable Refresh Rate (VRR) and Auto Low Latency Mode (ALLM) will be added via a future firmware update. I hope this helps! ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionDoes the tv have a manually operated, battery powered, remote control?

Asked 5 years ago by Alex.

• A:Answer Hi Alex, Thanks for your inquiry. If you are referring about the bundled remote, the X900H comes with a wireless remote control offering many features, including the convenience of voice control and is battery powered. Thanks! -Jess

  Answered 5 years ago by SonyListens

  
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Q: QuestionWhen using Sony HT-Z9F soundbar and optional rear satellite speakers with 55" X900H, will system utilize built-in TV speakers simultaneously to provide 7.1.2 Surround, Atmos and DTS:X sound?

Asked 5 years ago by Roseville.

• A:Answer Hi Roseville, we appreciate your inquiry about the XBR55X900H TV. The TV speakers are not specifically designed to be used as center speakers on a surround sound setup. However, sound can be output from both an audio system connected to the TV and the TV speakers at the same time by satisfying the following conditions: -Connecting the TV and audio system using a digital optical cable -Setting [Digital audio out] to [PCM] ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionIs the acorn app available

Asked 5 years ago by Rob.

• A:Answer Hi Rob, Thanks for your interest in the XBR55X900H TV. Yes, you can install the app via Google Play Store. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: Questionyes my question is is it worth it what I mean is for the atsc 3.0 tuner is it able like when you say 4k hdr contents are we talking about the streaming content like shows from streaming services as over the air channels

Asked 5 years ago by Anonymous.

• A:Answer Hi there, Thanks for your interest in the XBR55X900H TV. Unfortunately, information about the full specifications of the ATSC 3.0 update is currently unavailable. The support for ATSC 3.0 will be available via a future software update. For more product updates and announcements, please visit our official support website: https://www.sony.com/ ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: Questioncan i use this a monitor?

Asked 5 years ago by Samwisethegeek.

• A:Answer Hi Samwise, thanks for your interest in the XBR55X900H TV. Yes, this TV can be used as a monitor. You may refer to this link for more information: https://helpguide.sony.net/tv/husltn2/v1/en-003/04-03_02.html ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionDoes this support Philo.tv and Peacock?

Asked 5 years ago by salden.

• A:Answer Both of these apps are supported as long as the tv is running android 5.0 or later. -Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionHow high can I hang my TV

Asked 5 years ago by nice.

• A:Answer Hi there, Thanks for your interest in the XBR55X900H TV. You may want to take into consideration the recommended viewing distance for this TV. Please refer to this link for more information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00008601 ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionDoes the TV have Dolby Vision IQ and Filmmaker Mode?

Asked 5 years ago by Sriniwaas.

• A:Answer Hi Sriniwaas, thanks for your interest in the XBR55X900H. Sony uses the industry standard of Dolby Vision. Sony’s “Cinema” mode is what others call “Film Maker” mode, it can be found in the picture settings and has been used on all our Bravia televisions for years. ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionIs it possible to put the legs in backwards? In other words the left leg on the right side and the right in the left? The way the legs are made this looks like this would make them about 2 inches closer together.

Asked 5 years ago by JL.

• A:Answer The legs on mine measure 41 1/2 inches front and back when measured up close to the console front and back. I think the legs snap into place as I remember.

  Answered 5 years ago by LoogenVerified Purchase

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Q: QuestionAre the screws needed to mount onto wall mount bracket included in the box?

Asked 5 years ago by kingv619.

• A:Answer The new screws come with spacers in wall bracket kit.

  Answered 5 years ago by BigoneVerified Purchase

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Q: QuestionYour pic of back of this model shows 2 darker areas, probably indentations for tucking into back of set a DVD player and a cable box. What are the dimensions of each of these 2 spots. I'm afraid my devices are too big to fit!

Asked 5 years ago by Moscato.

• A:Answer Hi Moscato, thanks for your interest in the XBR55X900H. Unfortunately, the TV doesn't have slots for those devices. You can only connect the cable or wired connections of those devices. You may refer to this link for more information about the TV: https://www.sony.com/electronics/support/res/manuals/5015/eb0c5563ce385268ca3bbd11bbb6e10e/50156661M.pdf ~Ralph

  Answered 5 years ago by SonyListens

  
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Q: QuestionDoes this support the Spectrum cable TV app so I can get their channels without using the cable box?

Asked 5 years ago by Anonymous.

• A:Answer The current Spectrum TV app is not available for Android TV. Only compatible apps will be available for download on Google Play Store. You may refer to this link for more information: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900h/articles/00120598 ~Ralph

  Answered 5 years ago by SonyListens

  
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