“Is there a way to get rid of a vertical line in the middle of the screen???!!! Just bought the tv and having regrets already it’s always there it’s not an hdmi thing because it also appears on the Home Screen please help I already did a reset and update”
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Sounds like a defective panel.
Sorry, there was a problem. Please try again later.Hi Dan257, Thank you for reaching out to us. We're sorry to hear the trouble that you are experiencing with your X95K TV. We really appreciate your efforts in troubleshoot the problem. This does not happen often and definitely not the experience we want you to have. Have you tried contacting the store regarding this matter? If not, please contact them at your most convenient time. We'd also like to make sure you are taken care of. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: Best Buy Username: Telephone Number: Model Number: Question/concern: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
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