“Is there specific HDMI cables to be utilized. The KD 65x80j looses picture and sound intermittently. I get a I don’t get a signal and lose internet connection messages. . My provider is Verizon FIOS. Are there specific speed requirements.”
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Any HDMI is good. If you are losing sound and poicture intermittently, it is most likely your cable Box is bad.
Sorry, there was a problem. Please try again later.Hi RAAS, thank you so much for reaching out to us with your concern, and we apologize for the inconvenience. We are not sure what external device you are using with our X80J; however, you may try following the steps provided on the links below to isolate and fix your picture & sound issues when using an HDMI connection: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/00030375 https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/00028375 https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html?hl=4k Note: • When you watch a 4K picture with High-Quality, we recommend using a Premium High-Speed HDMI™ Cable(s) that supports speeds of 18 Gbps to avoid any issues. For details on a Premium High-Speed HDMI™ Cable(s) that supports 18 Gbps, refer to the cable specifications. For network connection issues, please refer to the following links to troubleshoot the problem: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/00184183 https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/00127011 If this does not help, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: We are looking forward to your message. Sincerely, Romeo Sony Social Support
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