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Beverly, It appears to be a defect in the Sony Receivers in this series. After working with Sony tech support yesterday they told be it was faulty take it back to the store.
Sorry, there was a problem. Please try again later.Hi Beverly, Please check the troubleshooting steps when "protector" error message shows on the receiver in the link below. https://us.en.kb.sony.com/app/answers/detail/a_id/39211/p/41901,43145,92877,92878/c/65,66/kw/protect Thanks, >Joffrey
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