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Hi Court, This is definitely not the news that we would like to hear. To help isolate the issue, please refer to the troubleshooting steps on this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75z9f/articles/00032635 If still not resolved, please send us an email at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: ~Ralph
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