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Questions & Answers

Page Showing 41-60 of 62 questions
  • QuestionIs this a framed tv? does sony make a frame tv?

    Asked by Anonymous.

    • Answer Hi there, Thank you for your inquiry. We regret to inform you that Sony does not produce a Frame Kit for any of our TV models directly. However, all Sony TVs come with the Living Decor app, which allows you to select preselected images or choose from your own personal photos stored in the Google Photos app. With A80L TV, exceptional OLED picture and rich sound in perfect harmony, powered by the intelligent Cognitive Processor XR™. Billions of accurate colors and pure black make everything you watch and play come to life with natural hues and shades. Acoustic Surface Audio+™ turns the entire screen into a multi-channel speaker that follows the action on screen for a truly immersive viewing experience. I hope this helps! Best regards, Romeo

      Answered by SonyListens

  • QuestionHow can I access Paramount & Hulu if they’re not built-in streaming services on this TV?

    Asked by ParamountHulu.

    • Answer When you press the Home button quite a few accessory sites come up on the screen. It is then up to you to choose the programs at your comfort

      Answered by KennethL

  • QuestionWhen turning on my Apple TV - which is connected through my Sony HT-A7000 soundbar to the eARC HDMI port of the TV I routinely get just a green screen that requires me to reset the TV by pressing the power button in the remote for a few seconds. Help fix

    Asked by GreenScreen.

    • Answer Hi GreenScreen, Thanks for reaching out. We're sorry to hear about your TV? Does the green screen appear every time you turn on your Apple TV? Have you tried turning the TV on with out the Apple TV (disconnected) to see if the green screen still appear? Can you try connecting the Apple TV directly to the TV and check if the green screen still appear? In the mean time, make sure that your TV has the latest firmware version. Make sure as well that you are using Premium High Speed HDMI cables and that they are secured. If you need further assistance with your device, you may reach us at [email protected] with the following details : Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the unit: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, -Craig

      Answered by SonyListens

  • QuestionWhat is the difference between this and model: Sony Bravia XR 77in. Class A95L QD-OLED 4K HDR Google TV XR77A95L?

    Asked by Anonymous.

    • Answer Hi there, Thanks for the inquiry. The A80L OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. The A80L uses the traditional WRGB OLED panel while the A95L uses the Quantum Dot OLED panel allowing for the brightest and most accurate OLED that we have ever produced. Both produce a great picture while the A95L provides the best picture ever produced by a Sony OLED! Thanks and regards, -Craig

      Answered by SonyListens

  • QuestionWill sony headphones work with the TV. I am interested in the Sony WH-!000M5 head phones and my 77 inch Sony OLED is about three years old. It is fitted with a Sonos sound bar. Thanks

    Asked by Anonymous.

    • Answer I am quite sure that they would work.

      Answered by KennethL

  • QuestionWe just had this tv installed with a sound bar and the sound bar is blocking the remote sensor so we need an IR repeater. The one the installer told us to get does not work. Which one could we purchase to be able to use the remote from a distance?

    Asked by MJ.

    • Answer Hi MJ, Thank you for the inquiry. Unfortunately we can't recommend a third party product due to compatibility issues. Though an IR Receiver with a 3.5mm plug should work. You could also make sure that the Sony TV remote is paired with Bluetooth so that it does not use IR. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thanks and regards, -Craig

      Answered by SonyListens

  • QuestionIs this compatible with Alexa?

    Asked by Brenda.

    • Answer Hi Brenda, Thanks for the inquiry! Yes. You can connect this TV to your Amazon Alexa Mobile App and control it via an Amazon Alexa device such as the Amazon Echo or Amazon Dot. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Hope this helps! Craig

      Answered by SonyListens

  • QuestionWhat size screws are needed for the VESA mount? M6? M8? Something else?

    Asked by ASC.

    • Answer Hi ASC, Thanks for the inquiry. To install the bracket to the back of the TV, you'll need M6 screws (10-12 mm). Please note that sufficient expertise is required for TV installations. We recommend contacting a Sony dealer or licensed contractor for the installation. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. -Craig

      Answered by SonyListens

  • QuestionIs the A80L shadow detail quality the same as the A95L?

    Asked by Casualwatcher.

    • Answer Hi Calibrate, Thank you for the question. The A80L uses the traditional WRGB OLED panel while the A95L uses the Quantum Dot OLED panel allowing for the brightest and most accurate OLED that we have ever produced. Both produce a great picture while the A95L provides the best picture ever produced by a Sony OLED! Thanks and regards, -Craig

      Answered by SonyListens

  • QuestionIs this Tv we can mount on wall

    Asked by Sam.

    • Answer Yes, we installed it on a Sanus Elite Advanced Tilt 4D wall mount from Best Buy. It went up easily, adjusting well as needed.

      Answered by StephenR

  • QuestionI have a local channel tv antenna how could I use this remote to change channels

    Asked by Dan.

    • Answer Hi Dan, Thanks for reaching out. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. To switch channels on your Sony A80L 4K OLED TV, press the CH+ or - on the supplied Sony TV remote controller. Regards, -Craig

      Answered by SonyListens

  • QuestionNeed to connect my TV to sound bar - please help

    Asked by BestMachine.

    • Answer We struggled a bit installing the soundbar and ultimately ended up going the Bluetooth route since tethering would not cooperate. FINALLY figured out the volume was turned all the way down. Sounds silly, but true . . . we're very happy with the soundbar though. A great combination with this unit (which also has excellent built-in sound).

      Answered by StephenR

  • QuestionWhat is the warranty for this TV?

    Asked by Anonymous.

    • Answer Hi, thank you for your question. The A80L coms with 1-year manufacturer's warranty. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Regards, Erin

      Answered by SonyListens

  • QuestionI need a tv that can be adjusted for brightness inside app's like YouTube. I love the clarity and vivid imagery of OLED but am light sensitive. Thank you

    Asked by bassichis3.

    • Answer Hi bassichis3, thank you for your question. The A80L has an Ambient light sensor which automatically adjusts the brightness and color of the picture based on the surrounding ambient light. In addition, you can also adjust the brightness settings within the app to suit your viewing preferences. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Hope this helps. Erin

      Answered by SonyListens

  • QuestionSony 77" BRAVIA XR A80L OLED 4K HDR - Due to Voice Hub issues w-our young kids we do NOT use voice activated devices. So HOW would we remove/disable the Smart Voice Microphones in the Remote Control AND the microphone built-in to the TV itself? Thank u :)

    Asked by OnlineReviewer.

    • Answer Hi Online Reviewer, Thank you for your question. By disconnecting (unpairing) the remote control's Bluetooth, you can disable the remote microphone function and Hands-Free operation of the TV. Using the Quick Settings button: Press the (Quick Settings) button → and select Settings → Select Remotes & Accessories. You may also check the Help Guide or visit our support website for more details. Should you need further assistance, please feel free to contact us. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Erin

      Answered by SonyListens

  • QuestionIf I purchase a 2 year Geek service does that include home instillation of a 77" Sony I plan to purchase from BB and removal of the old Sony TV which was bought previously from BB ?

    Asked by WRK34.

    • Answer no

      Answered by Gerry

  • QuestionI want to know if the sony a80l 77 inch tv has picture in pictue.

    Asked by Andrew.

    • Answer Hi andrewo, Thanks for the inquiry! With the A80L TV, exceptional OLED picture and rich sound in perfect harmony, powered by the intelligent Cognitive Processor XR™. Billions of accurate colors and pure black make everything you watch and play come to life with natural hues and shades. Acoustic Surface Audio+™ turns the entire screen into a multi-channel speaker that follows the action on screen for a truly immersive viewing experience. Unfortunately, Picture-in-Picture (PIP) is not a feature we offer to this TV. However, similar functionality may be available through a third-party service or channel for sports, videos, etc. Check with your cable or satellite TV provider for options. Hope this helps. Thanks and regards, -Craig

      Answered by SonyListens

  • QuestionHow do I remove the screen voice reader?

    Asked by Sony77.

    • Answer Call the tech and they will walk you through

      Answered by LisaP

  • QuestionWhat are the dimensions of the stand that the TV sits on? The width the height and the depth. Also how far apart are the two supports.

    Asked by Mic.

    • Answer Stand is about 36x18

      Answered by BarbaraW

  • QuestionDoes this model include a heat sink?

    Asked by Noobmaster69.

    • Answer My understanding is the 83 inch model of this TV includes a heat sink but the other sizes do not.

      Answered by KommandantKlink