Questions & Answers

Q: QuestionHow's this different from the X900H? (Reading the specs, this one seems like a rebadged X900H but with a higher price tag? What do I gain with this compared to X900H?)

Asked 4 years ago by ding.

• A:Answer Hi ding, thank you so much for your question! The main difference between the two models is the operating system. The X91J comes with Google TV operating system, while the X900H features our Android TV operating system. The Google TV platform on our 2021 TVs features a more content-focused experience, while the Android TV platform on our previous TVs is more app-focused. To know more about their features/product highlights, please check out the following links: KD-85X91J - https://electronics.sony.com/tv-video/televisions/all-tvs/p/kd85x91j XBR-85X900H - https://electronics.sony.com/tv-video/televisions/full-array-led/p/xbr85x900h I hope you find this information to be helpful! - Romeo

  Answered 4 years ago by SonyListens

  
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Q: QuestionWhats the difference between this Bravia 85 inch and kd85x91cj that is sold at Costco?

Asked 4 years ago by BraviaLover.

• A:Answer Hi BraviaLover , Our X91J and X91CJ have the same specifications. They only differ in the warranty and other promotions such as Bravia Core. This is a special promotion that is only available with our club partners at this time. I hope this helps! -Vincent

  Answered 4 years ago by SonyListens

  
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Q: QuestionThis is TV is my top choice but...... I'm reading a lot about blooming being bad on this TV. What is the experience? Are people over exaggerating or is blooming bad. Some reviews and ratings are saying the TV is unwatchable because of the blooming.

Asked 4 years ago by MD2002.

• A:Answer Hi MD2002, Thank you for your inquiry and for raising your concern. We have no known issue about blooming or any picture-related issue with our premium Bravia TVs especially for X91J. The picture quality of the TV will depend on many things such as the quality of the source, settings of the TV and depending on the room environment. We highly suggest playing and watching high-quality content with this TV and adjusting the picture settings according to the user's preference. In case you will get this unit and encounter any issue, you can email us at [email protected] so we can assist you further. I hope this helps. Vincent

  Answered 4 years ago by SonyListens

  
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Q: QuestionAre there alternative legs for this TV? My TV cabinet is 16" deep. The stand is 17.37" deep, (IMO it's unnecessarily to deep). If no alternative, I will be unable to buy the 85" X91J or the X95J (when released). I have no intention for mounting the TV.

Asked 4 years ago by AGB18.

• A:Answer Hello AGB19, Unfortunately, there is only one set of legs for this TV. The measurement of the TV stand from front to back is approximately 17 3/8 inches (441.33 mm). If you prefer our KD-85X91J / X95J, you will need to have a new TV cabinet with a deep bigger than the TV stand. This is highly recommended to secure the TV and prevent it from toppling. To know more, you can visit this link for more details: https://www.sony.com/electronics/support/res/manuals/5027/ca8f93dda42bbb7d06e8d56aac9675b8/50270491M.pdf (p3). Thank you for your inquiry! Vincent

  Answered 4 years ago by SonyListens

  
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Q: QuestionI have connected an over the air antenna to the coax antenna port on my bravia kd‑85x91j. But I can’t find the input setting to be able to connect to the antenna. It does not appear to be a choice in the inputs shown. Please help.

Asked 3 years ago by Anonymous.

• A:Answer Hello, We regret to hear you are having an issue with your Sony TV. If your concern is about changing the type of signal to Antenna, please follow the steps below: 1. On the supplied remote, press the HOME button. 2. Select Settings or the Gear icon. 3. Under TV, select Channels. 4. Select Channel setup. 5. Select Cable/Antenna. 6. Select Signal type. 7. Select Antenna. Should you need further assistance, you can email us at [email protected] with the following details so we can further assist you: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Vincent

  Answered 3 years ago by SonyListens

  
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Q: QuestionCan this TV output both earphone and speakers at the same time?

Asked 4 years ago by Rocky.

• A:Answer Hi Rocky, thank you for your inquiry. Unfortunately, If you connect your headphones to the TV headphone jack or through Bluetooth, the TV can't output sound from both the TV speakers and the audio device at the same time. Hope this helps! -Sam

  Answered 4 years ago by SonyListens

  
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Q: QuestionWill the TV remote operate the AT-A7000 soundbar?

Asked 3 years ago by John.

• A:Answer Yes it will, but you will need to adjust the rear speakers and the subwoofer on the sound bar remote.

  Answered 3 years ago by SteveVerified Purchase

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Q: QuestionWill This TV go down in price again to US$1,799.99?

Asked 3 years ago by Darandroid.

• A:Answer All signs point to yes

  Answered 3 years ago by HawkinsVerified Purchase

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Q: QuestionHello. Is this a BRAVIA tv? Also, does it provide any enhancements for improved viewing from an angle? Thanks!

Asked 3 years ago by BraviaLover.

• A:Answer Hi BraviaLover, Yes! Our X91J is a Bravia TV and has a great picture quality. It has our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a picture that is smooth and clear, full of rich colors and detailed contrast. The TV also has TRILUMINOS Display that reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life. You may also want to check out our XR85X95J and XR85Z9J which have X-WIDE ANGLE & X-ANTI REFLECTION features. You can watch any seat in your room with enhanced viewing angles that preserves color when watching from the side and an anti-reflective screen that reduces glare in bright rooms. Please visit our website for more. Thank you for your inquiry and I hope this helps! Vincent

  Answered 3 years ago by SonyListens

  
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Q: QuestionHow do I play music from my I-phone to my X91? Tried connecting via blue tooth and airplay. Neither one work. I can connect my phone via blue tooth to my other tv. Thanks

Asked 4 years ago by Cooey.

• A:Answer Hi Skynet, thank you for choosing and purchasing our newest product. We're sorry to hear that you have an issue with your SONY unit. Use Apple AirPlay to mirror the display or stream content from your iPhone to your TV. Please make sure your Apple device is connected to the same network as your TV. You can follow this link to use the Airplay feature : https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x91j/articles/00240540 If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

  Answered 4 years ago by SonyListens

  
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Q: QuestionI want to have my wall mount ready to use when the TV is delivered. The photos show that the mounting holes are not centered vertically on the back of the tv. How far are they down from the top or how far up from the bottom are they?

Asked 4 years ago by Steve.

• A:Answer The approximate distances from the top mounting holes to the top of the TV and the bottom mounting holes to the bottom of the TV are 21.5 inches (547.8 mm) and 5.5 inches (140.5 mm) respectively. The approximate height of this TV without the stand is 42.87 inches (1,089). Hope you'll enjoy our X91J that has the 4K HDR PROCESSOR X1™, a powerful TV processing that delivers a picture that is smooth and clear, full of rich colors and detailed contrast. Thank you for your inquiry! Vincent

  Answered 4 years ago by SonyListens

  
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Q: QuestionDoes this TV have Dolby Vision?

Asked 4 years ago by AtHomeChef.

• A:Answer Hi SoundProof, Yes. This TV supports Dolby Vision, as well as Dolby Atmos. You can review the specifications of this TV for more details: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x91j/specifications. I hope this helps! -Vincent

  Answered 4 years ago by SonyListens

  
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Q: QuestionHow much on board memory does this model have and can you expand it ?

Asked 3 years ago by JimBob.

• A:Answer Hi JimBob, Thank you for inquiring about the on-board storage of this TV. The On-board storage of the KD85X91J is 16GB. If the storage capacity of your TV is insufficient, you can move downloaded apps to an optional USB storage device to free up space. Refer to this link for more details: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x91j/articles/00223285 I hope this helps! Jay

  Answered 3 years ago by SonyListens

  
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Q: QuestionIs anyone using the Google TV system? How does it compare to Roku Ultra? Is it zippy? Or does it lag? How's the remote compared to Roku? Is it passing through Dolby Atmos effectively?

Asked 3 years ago by primetime5.

• A:Answer HI primetime5, Thank you for your question. Google TV operating system on the X91J is very responsive to commands and you use the provided tv remote to control for all your functions. Dolby Atmos is only available if the source content you are watching or listening to provides it and is up to the standards of that format. Hope this helps. Vincent

  Answered 3 years ago by SonyListens

  
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Q: QuestionDoes this TV have Apple Airplay2?

Asked 4 years ago by AGB18.

• A:Answer Hi AGB19, thanks for your inquiry. Good news! Yes, the KD85X91J supports Apple AirPlay 2 and HomeKit. Hope this helps! -Sam

  Answered 4 years ago by SonyListens

  
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Q: QuestionI have a 2022 Sony tv model KD-85X91CJ and I am having trouble finding compatible headphones for it. Can someone please give me a recommendation on some decent headphones for this tv. Thank you!

Asked 8 months ago by Peter.

Q: QuestionHow do I program this kd85x91cj remote to control my Xfinity DVR?

Asked 2 years ago by Kevin.

Q: QuestionIs this tv Bravia ?

Asked 3 years ago by Ru.

• A:Answer Yes it is

  Answered 3 years ago by EddieVerified Purchase

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Q: QuestionHi, I have the KD85X91J but when I go to use the Bravia Core app the voucher code does not auto populate. How do I get the code?

Asked 3 years ago by BraviaCoreVoucherCode.

• A:Answer Hi BraviaCoreVoucherCode, The Bravia Core special promotion is only available with certain models and our club partners at this time. Our X91CJ is eligible with this promotion, unfortunately, X91J is not part of the promotion. Please visit this link for more details: https://electronics.sony.com/bravia-core. Our X91J has our 4K HDR processor X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. The TV also reproduces more colors than a conventional TV resulting in picture quality that is natural and precise, and closer than ever to real life, with its TRILUMINOS Display. Thank you for your inquiry and I hope this helps! Vincent

  Answered 3 years ago by SonyListens

  
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