“I just setup this player and bought two 4k Ultra HD movies. When I try to view these movies, I get an error message saying that it cannot read the disc. Is there something I am missing? Do I need a software upgrade?”
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Russ, there are now 3 major disc formats: DVD (480P), Standard Blu-Ray (1080P HD), and 4K Blu-Ray (2160P Ultra HD). What you have in this player is a DVD and standard Blu-Ray player. It does NOT play 4K Blu-Ray discs. What is does do is "upconverts" the resolution of standard Blu-Ray discs (1080P) to mimic 4k (2160P) output. It takes a Blu-Ray's 1080P image and uses an algorithm to "guess" what the extra pixels would look like, then outputs a 4K image. I believe most 4K players also have this ability for the original DVD and Blu-Ray formats. For those who are unfamiliar with the terminology 480P, 1080P, and 2160P, these designations refer to horizontal lines of resolution. Obviously, the more lines of resolution you have, the more detailed the picture will be. The "P" refers to a format called Progressive scan. These days, the "P" can largely be ignored since all new formats use Progressive scan. The following is for those who want a better understanding of Progressive scan but might be too much information for non-techies: During the initial roll out of HD, networks were still broadcasting analog rather than digital signals and used a format called interlacing (480i and 1080i) to squeeze more broadcast into limited bandwidth. In an Interlaced signal, only half the image was displayed on your TV screen at any given time. Your TV would show the odd lines of resolution then, a split second later (1/60 of a second to be exact) it would flash the even lines of resolution. Your mind would naturally piece the two half images together into a single picture although, occasionally, with an noticeable flicker. Once digital signals replaced analog, bandwidth skyrocketed over the same network infrastructure and providers became less concerned about the amount of information contained in a single signal. Now, essentially all broadcasts and recordings (Blu-Ray discs) are in the Progressive format where the entire high definition image is flashed on the screen together at 30 frames/second. The result is a crystal clear, razor sharp, and flicker free high definition image.
Sorry, there was a problem. Please try again later.Don't buy this if you want to play 4k movies. It says 4k, but it does not play 4k movies. This product is promoted dishonestly.
Sorry, there was a problem. Please try again later.This is not a 4K player, nor will it ever be one (no firmware can change the laser used to read the disc, etc.). The Sony staff answer is misleading. Like others said, it upconverts DVDs and blu-rays to "near 4K" quality; i.e., makes them watchable on a 4K TV.
Sorry, there was a problem. Please try again later.This is not a falsely advertised product. It says "4K Upscaling", which is exactly what it does; it does NOT say "4K Disc Player", thus the apparent confusion. Inadequately informed customers is a problem, and inadequately informed salespeople is a bigger problem - but neither constitute "false advertising". Read the box or the product page carefully and understand what you're buying before you buy.
Sorry, there was a problem. Please try again later.This player does not play 4K Ultra HD DVD'S. It upscales regular and HD blue-ray dvd's. You would need to buy a 4K unit not an upscale.
Sorry, there was a problem. Please try again later.Yes this a false advertising. I had a 4k movie in hand and the salesman ..thats all they are . know nothing about what they are selling. But he told me it would play the 4k Midway mo is i had but when I tried playing it I get a false error. So much for that DO YOUR HOMEWORK BEFORE YOU BY FROM BEST BUY
Sorry, there was a problem. Please try again later.Hi RussTampa, 4K discs are not compatible yet with this player. Please visit http://esupport.sony.com/ for the latest updates and new releases. Thanks, >Joffrey
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