“Why does Amazon app think I have dial up Internet speeds? When I actually have 40Mbs service. App downgrades picture quality to blurry pixelated mess. Unwatchable. Same with some other apps, including Crackle. But VUDU works correctly. Is there any way to force misbehaving apps to reassess streaming speed?”

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• A common problem with this model. Reset all personal info from the blu-ray menu. Re-enter Amazon subscription info. Sometimes that works.

  Answered by zapatop 10 years ago

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• Hi danman, we're sorry to hear you've encountered such issues. For troubleshooting guides, please visit our website at https://us.en.kb.sony.com/app/answers/detail/a_id/33377/c/65,66/kw/Amazon%20Buffer. Dave

  Answered by SonyListens 10 years ago

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