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Hello, thank you for your message. For any issue related to the functionality of the unit, check the link below to troubleshoot it: https://us.en.kb.sony.com/app/answers/detail/a_id/49730. In addition, to establish a HDMI connection check this link for troubleshooting steps: https://us.en.kb.sony.com/app/answers/detail/a_id/36501. Oscar
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