“My speaker turns off on its own and now it powered off and won’t power back up”
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Complete waste of time. I have the same issue, the sub does not power on. I went through the process of contacting Sony at customer service. 1-800-634-8606. The lady (Karla) said that since my sub is 7 months out of warranty she could only give me their consumer repair services number. I called the number and talked to another lady (Heather). Heather said that they only repair products under warranty. Heather also said that I could send my sub to them at my expense and they would dispose of it for me. I haven't been able to find parts for this sub, or anyone that will repair the sub. At this point the sub is a brick. I have been using Samsung electronics TV, etc... I was in the process of switching over to Sony... I had purchased the Sony SA-SW3 Wireless Subwoofer, HT-A5000 soundbar, and the Sony SA-RS3S 100W Wireless Rear Speakers. I was planning to purchase the Sony OLED 55 inch BRAVIA XR A80L TV. I will definitely have to rethink the idea of moving over from Samsung to sony.
Sorry, there was a problem. Please try again later.Hi Sub, We're sorry to hear about the no power issue you're having with your Sony SASW3. This is definitely not the news that we would like to hear. Let's try to resolve this issue by following the troubleshooting steps below: Connect your subwoofer to a different working wall outlet Check the AC power cord for proper connection between the subwoofer and the AC outlet. If you're unable to resolve the issue, please contact us. Unfortunately, due to the current Bestbuy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Sam
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