Questions & Answers

Q: QuestionCan you sync a Sony HTX9000F with this speaker?

Asked 6 years ago by Chris.

• A:Answer Hi Chris, No, this is not compatible with HT-X9000F. Thanks! ^Ron

  Answered 6 years ago by SonyListens

  
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Q: QuestionWill this speaker work with an Apple iPod

Asked 6 years ago by Jo.

• A:Answer It should. I connect my iPhone and iPad. As long as you have Bluetooth working on your iPod it should be fine.

  Answered 6 years ago by BigHurtVerified Purchase

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Q: QuestionHi, I bought this device but I can only use on my girlfriend's android. I can't connect it on my iphone or macbook. The device simply does not appear on my bluetooth settings on any apple device. We already tried two iphones, one imac and one macbook pro.

Asked 6 years ago by Tams.

• A:Answer Hello Tams, it should work. Kindly refer to the helpful link below: https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001618238.html If the issue persists, please follow the troubleshooting steps provided on the links below: https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001599383.html https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001599386.html https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001599387.html Regards, _Bob

  Answered 6 years ago by SonyListens

  
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Q: QuestionI bought my speakers 3 day ago & in the last 2 day I’m being using it at work & the battery only last 4 hrs but it said 24hrs on the box I’m confused

Asked 6 years ago by Dary.

• A:Answer If you have the lightshow going and play it fairly loud, it will drain the battery quicker. I've just hit one month on this speaker and depending on volume with the lights going, I get up to 6hrs. I'm pretty sure if I were to shut the lights off, I'd get longer time.

  Answered 6 years ago by MisterVVerified Purchase

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Q: QuestionIs there an option to turn the lights off?

Asked 6 years ago by M.

• A:Answer Yes, you can turn the lights off in the Sony Music Center app, or choose from several other lighting modes.

  Answered 6 years ago by JonC

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Q: QuestionCan I sync with last year’s model speaker . Xb30.

Asked 6 years ago by Lori.

• A:Answer Yes, the two models are compatible.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan I connect it to iPhone X?

Asked 6 years ago by Jud.

This question was asked about the related product: Sony - SRS-XB31 Portable Bluetooth Speaker - White

• A:Answer Yes, via blutooth

  Answered 6 years ago by ZeekerVerified Purchase

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Q: QuestionI have a srs-xb30 I can not get the blue tooth to reset with my new phone is there something I'm not doing

Asked 7 years ago by bigdanx4.

• A:Answer Hello bigdanx4, we're sorry to hear that. You may follow the troubleshooting steps provided on the links below: https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001599386.html https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001599387.html Regards, _Bob

  Answered 7 years ago by SonyListens

  
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Q: QuestionPurchased SRS-XB31 as a Christmas gift. Is a charging cable included? It's a hassle depending on cell pwr cable for charging the Spkr or battery pack.

Asked 7 years ago by Anonymous.

• A:Answer Yes it's inside the box

  Answered 7 years ago by IshanVerified Purchase

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Q: QuestionQuestion on this speaker. Is it compatible with Android products? I noticed the box says " made for iPhone " in a box and it is going to be a holiday gift.

Asked 7 years ago by Nao2975.

• A:Answer Yes it works on android with no issues. Whoever is receiving it is a lucky person. Pretty awesome speaker.

  Answered 7 years ago by RamonVerified Purchase

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Q: QuestionDoes this connect with Google, Siri, or Alexa?

Asked 7 years ago by LaxMom26.

• A:Answer Hello LaxMom26, regarding this concern, kindly refer to the link below: https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001604371.html Regards, _Bob

  Answered 7 years ago by SonyListens

  
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Q: QuestionI purchased this online, I didn’t see on the website a specific brand phone to be used with it. On the box it says with use on iPhone. Can it also be used with Samsung??

Asked 7 years ago by Tylersmomma721.

• A:Answer Hello Tylersmomma721, it should. Kindly check the link below for more information: https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001599367.html Regards, _Bob

  Answered 7 years ago by SonyListens

  
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Q: QuestionWhere is this made?

Asked 7 years ago by Lena.

This question was asked about the related product: Sony - SRS-XB31 Portable Bluetooth Speaker - White

• A:Answer On device says "Made in China". What I say device quality of made is really good!

  Answered 6 years ago by PaulMVerified Purchase

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Q: QuestionCan I control the volume of this speaker from my Windows 10 laptop? I am playing music from iTunes on my laptop. Thanks!

Asked 7 years ago by ria25.

This question was asked about the related product: Sony - SRS-XB31 Portable Bluetooth Speaker - Blue

• A:Answer Yes, the volume on this product can be adjusted from a laptop.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionCan you link two or more together

Asked 7 years ago by Gill.

• A:Answer Hi Gill, Yes you can. Kindly refer to page 40-42 of this link for more information: https://www.sony.com/electronics/support/res/manuals/W001/W0014767M.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionHow big is this speaker, and how loud is it?

Asked 7 years ago by Dangerdave21.

• A:Answer It's about 8 inches long and about 3 inches tall. It's loud but not for long. If you listen to music at Max volume in about two hours it will decrease the volume in half automatically once the battery reaches 70%. And there is no way of turning that off or changing it. Would not recommend it you listen to a lot of music especially loud.

  Answered 7 years ago by Adiskic

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Q: QuestionCan it be connected to the SRS xB 30 the previous model?

Asked 7 years ago by Gus.

• A:Answer Hi Gus, Yes, it can be connected to XB30 with the use of Wireless Party Chain function. For more information, please refer to the link below. I hope it helps. Regards, ^Ron https://helpguide.sony.net/speaker/srs-xb31/v1/en/contents/TP0001604378.html

  Answered 7 years ago by SonyListens

  
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Q: QuestionDoes it work well with iPhones

Asked 7 years ago by Riah.

This question was asked about the related product: Sony - SRS-XB31 Portable Bluetooth Speaker - White

• A:Answer Yes, it works with apple products.

  Answered 7 years ago by TriggsVerified Purchase

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Q: QuestionAfter maybe an hour or so of listening to music at a high volume level it will randomly drop and in order to turn it back up I have to turn it off and let it sit for awhile why does it do this?

Asked 7 years ago by Anonymous.

• A:Answer It'll do it even if it's completely changed to start with and I have the lights turned off

  Answered 7 years ago by Anonymous

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