1-1 of 1 Answer
Hi Kristen, We regret to hear about what happened. Kindly check this link for troubleshooting steps to help isolate the issue: https://helpguide.sony.net/mdr/wfsp700n/v1/en/contents/TP0001613491.html If still not resolved, it already needs service. Kindly visit our eservice website at: https://us.esupport.sony.com/support/s/service?language=en_US ~Ralph ~Ralph
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