A:AnswerHi HarleyRider, These in-headphones have an ergonomic surface design for a better fit and are designed to stay into your ears comfortably when using the right size of earbuds and wearing them correctly under normal usage. Check here for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html.
Unfortunately, we cannot guarantee if they will still stay in your ears when riding a motorcycle, especially when you are not wearing a helmet. Strong wind may affect your overall listening experience and may cause these headphones to fly off. You may want to wear a helmet if you are planning to use these when riding a motorcycle. I hope this helps! Vincent
A:AnswerExactly what I'm hoping for. I'm fact, I don't understand why they can't include volume control with the ANC controls. 1 tap to turn on/off ANC, 2 to taps to increase volume, 3 to taps to reduce volume. 3 taps wouldn't bother me at all.
A:AnswerIf you go to settings, find Bluetooth make sure their paired to the phone.My Galaxy 4 watch once paired to the phone, I have no problem with their app.Of all the different earbuds manufacturers I've purchased, I believe their app. Rivals the best.
A:AnswerYes. There's a feature to enable ambient sound, and there's also the option of having it automatically switch to ambient sound once you start talking. You can set an amount of time for the ambient sound feature to turn back into the noise cancellation mode after being triggered by either your voice or another's (depends on settings).
A:AnswerYes you can! But the only problem is that you only have two control options 1) volume up/down or 2) next/pause/previous song. So you have to keep your cellphone with you.
A:AnswerHi Wallace, Thank you for choosing Sony! You can adjust the effect of noise cancelling using the Sony Headphones Connect app. Please check on this Help Guide link on adjusting the noise canceling function: https://support.am.sony.com/release/Help_Connect_4730254137.pdf Also, changing the earbud tips to ones that fit more snugly in your ears will help improve the effect of noise cancelling. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. The “Sony | Headphones Connect” app will also help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect. For more information, please check on our Help Guide link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html Should you need further assistance, please contact us for help. Please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
A:AnswerHi EltonH, Thank you so much for your inquiry! The WF-1000XM4 is water resistant for everyday use. With an IPX4 water-resistance rating, splashes and sweat won’t stop these headphones.
Regards,
Carl
A:AnswerThey sound great, but I go to the gym every day and I purchased the XM4s as a potential workout headset. For me, these won't work as I'm having a difficult time finding the right size tip as none feel comfortable or stay in my ear with limited activity. I jump rope and workout intensely so can't see these staying in my ear during my routine.
A:AnswerHi Em, Thank you for the feedback on your experience with your new Sony WF-1000XM4. We're sorry to hear you're having an issue with regard to the fit of the earbuds. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To obtain the best fit and prevent the headsets from falling out, we recommend downloading the Sony Headphones Connect app and what it does is find the right fit for your ears and it takes you through a few simple measurements to find the ideal size of Noise Isolation Earbud Tips. Hope this helps! -Sam
