Questions & Answers

Q: QuestionIf my job does not allow wireless, does this headset come with USB wires to connect to my desktop?

Asked 2 years ago by wire.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer Included is a very short USB-C to USB-C cable intended for charging, and a 3.5mm headphone cable for connection to other devices. Use caution with the "not allowing wireless" part - if you are not allowed to connect wireless devices to your computer then you should be fine, but even when plugged in these headphones still have the ability to transmit and receive signals, so these headphones should not be used in a totally locked down wireless environment.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHi, I am trying to set up my XM5 headphones and the website is asking for the vendor’s ticket code and I’ve tried so many numbers and none have worked. Where can I find this number?

Asked 2 years ago by Alisson.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer There’s a label inside of the right cushion

  Answered 2 years ago by NazariiT

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Q: QuestionI was wondering if this headphone is good for people with a small head and small ears?

Asked 2 years ago by Amy.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer I would think so, but i would suggest trying them out first at the store to make sure they work well for you. Like most headphones, they are adjustable. Hope they work for you!

  Answered 2 years ago by MadCas

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Q: QuestionThe noise cancelling feature of its MIcrophone is only compatible with ios and doesn't work with Android at all ( during phone call or recording voice). The other party can hear background noise perfectly when using android device. Am I making a mistake?

Asked 2 years ago by HDavani.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black

• A:Answer I use android, the noice cancelling feature works very well.

  Answered 2 years ago by Melanr

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Q: QuestionAre these good to workout in?

Asked 2 years ago by Torry.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer The sound quality is great but if you lay down with them like on a bench they will fall off your head, they are also not water resistant and since they are over the ear headphones they make your head feel hotter. The sweat makes the plush ear cups slippery and the sweat and oil leave stains on the headphones. So I wouldn't recommend them for working out specifically.

  Answered 2 years ago by MichaelC

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Q: QuestionHow to pair

Asked 2 years ago by D.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black

• A:Answer When you first turn them on they will go into pairing mode, once they do go into your bluetooth setting and find the name of the headphones for example WH-1000XM5.

  Answered 2 years ago by MichaelCVerified Purchase

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Q: QuestionWill these connect to airline audio? If so, bluetooth or wired? If wired, is the wire provided?

Asked 2 years ago by ZGirl.

• A:Answer You will have to connect them via a 3.5mm headphone wire, which Sony does provide.

  Answered 2 years ago by MichaelC

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Q: QuestionDoes this model support aptx codec for latency issues/

Asked 2 years ago by Michael.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer XM5 headphones support SBC, AAC, and LDAC.

  Answered 2 years ago by MichaelC

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Q: QuestionCanI watch a Sony smart tv with these head phones and also use them with my Samsung I Phone at the gym and stream music off my play list?

Asked 2 years ago by Joe.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black

• A:Answer If the TV is capable of bluetooth, which some are then you are able to connect them. You can use these headphones with both Iphone and Samsung devices.

  Answered 2 years ago by MichaelCVerified Purchase

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Q: Questioni workout and want these for my workouts, so are they sweat proof?

Asked 2 years ago by martin491.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black

• A:Answer I really don’t think I’d work out with these. They are NOT adjustable and fit (my head at least) kind of delicately and loosely and are easily moved.

  Answered 2 years ago by RachelMVerified Purchase

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Q: QuestionCan I use these with an older iPod? It has no Bluetooth

Asked 2 years ago by SLOFOX.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer Comes with aux cord to connect. No noise canceling for this method though

  Answered 2 years ago by mikewolf

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Q: QuestionHow do you recharge the headphones?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black

• A:Answer Use a regular USB-C cable

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhere can I find manual for my new headphones? There is no light to indicate if they are on or not. I need help.

Asked 2 years ago by Nana3Times.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer There is a little blue light that blinks when it’s on right next to the power button.

  Answered 2 years ago by Tolerable

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Q: QuestionMy Samsung TV supports BT5.2. Will I notice latency when watching movies?

Asked 2 years ago by Jrst.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer Probably not

  Answered 2 years ago by user257778

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Q: QuestionHow is the sound latency when watching TV?

Asked 2 years ago by Jrst.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer Thanks for your response. I should have mentioned my TV has Bluetooth 5.2. Would that change your answer?

  Answered 2 years ago by Jrst

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Q: QuestionHi, I am wondering if the stone white color can stain from hair dye or hair oils. Thanks

Asked 2 years ago by ivymcgee.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black

• A:Answer Pretty sure it will since it will gradually fade right into the headphones. Might I suggest blue?

  Answered 2 years ago by Tolerable

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Q: QuestionDo these leak sound?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black

• A:Answer Yes!! They leak a lot of sound unless you have your volume below 25%.

  Answered 2 years ago by KelliBVerified Purchase

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Q: QuestionWill the headphones work with Apple TV 4K

Asked 2 years ago by kg.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black

• A:Answer If your TV has bluetooth connection, I believe so. Apple TVs are more fancy than my firestick and I can connect to mine with them.

  Answered 1 year ago by Amp311

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Q: Questioncan they be plugged into a receiver or is it only Bluetooth connection?

Asked 2 years ago by petey.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Black

• A:Answer Yes, they come with a nice quality 3.5mm cable in the case. It is 3.5 to 3.5, so if your receiver has 1/4" you will need an adapter.

  Answered 2 years ago by EventHorizon

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