Questions & Answers

Q: QuestionWill these headphones pair with Roku Ultra 2024 ?

Asked 11 months ago by LenH.

• A:Answer Hi SonyWHCH520! Thank you for reaching out to us. The WHCH520 headphones are designed to deliver exceptional performance on any device equipped with the A2DP Bluetooth profile. If your Roku device supports this profile, you'll enjoy seamless compatibility with the headphones! Thanks for your interest on Sony headphones! Best regards, Gus Sony Social Media Team

  Answered 10 months ago by SonyListens

  
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Q: QuestionI recently purchased the Hisense 3.2.1 Ch. Soundbar. I purchased these headphones but there is no info in the instructions on how to connect to my sound bar. Can they be connected?

Asked 11 months ago by Mike.

• A:Answer Yes just turn on the Bluetooth on the soundbar and on the headphones and it should connect right up

  Answered 3 months ago by BrendaH

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Q: QuestionDoes these head phones work on a computer?

Asked 11 months ago by bigdog.

• A:Answer If you have Bluetooth on your computer they should hook up fine

  Answered 3 months ago by BrendaH

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Q: QuestionHow to find headphones

Asked 1 year ago by TAy.

• A:Answer you can find them online or if you have a Best Buy they have them at a good price.

  Answered 3 months ago by KarenSVerified Purchase

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Q: Questionare these foldable

Asked 1 year ago by weirdo.

• A:Answer Hi Weirdo, thanks for your interest on the Sony - WH-CH520 Wireless Headphones. We'd like to inform you that these particular model it is not foldable, however we do have the WH-1000XM4 headphones that do fold and offer a great sound quality and noise cancellation! We hope this helps in making your decision. Thanks for trusting Sony, regards - Dominick

  Answered 1 year ago by SonyListens

  
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Q: QuestionDoes head phone allow a head phone jack?

Asked 1 year ago by Sal808EWA.

• A:Answer Hi Sal! Thank you for your inquiry!, unfortunately the headphones WH-CH520 do not support headphone jack, they are wireless headphones. If the headphone jack is a must, you may take a look to the WH-CH710N which have similar features but also have a headphone jack. Thanks for choosing Sony! Gus https://helpguide.sony.net/mdr/whch710n/v1/es/contents/TP0002753226.html

  Answered 1 year ago by SonyListens

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Q: QuestionI have tried to connect these headphones to my laptop and phone and no luck they will not show under Bluetooth pairing. Fully charged so that is not the issue. Any thing I can try?

Asked 1 year ago by Deborahl24.

• A:Answer We have two Sony Bravia TVs. These Headphones pair with both. However we had to buy a range extender for one of the TVs. The range extender plugs into the TV and the headphones pairs with the range extender.

  Answered 2 months ago by WilliamSVerified Purchase

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Q: QuestionTV is not Bluetooth. Can i use an adapter to use.

Asked 1 year ago by Anonymous.

Q: Questiondo they have noise canceling?

Asked 1 year ago by hiiiiiiii.

• A:Answer No

  Answered 1 year ago by Anonymous

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Q: QuestionDoes it pick-up fm stations?

Asked 1 year ago by Anonymous.

• A:Answer Not that I am aware of

  Answered 1 year ago by Landis

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Q: Questioncan this be used for pc gaming too?

Asked 1 year ago by zee.

• A:Answer Using my Sony WH-CH520 for music and YouTube only. However, this product should work if your PC gaming system is equipped with Bluetooth broadcast.

  Answered 1 year ago by BusinessCommunicator

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Q: QuestionIs the battery replaceable? If not is there a discount for returning them for a new set? Thanks

Asked 1 year ago by Jim.

• A:Answer There is a built-in/non-replaceable lithium-ion rechargeable battery. You cannot obtain a discount when returning them for a new set - something to do with the removal of built-up of earwax and acne grime that costs them too much to remove and resell in order to make a profit off of a new set.

  Answered 1 year ago by Minos

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Q: QuestionDo these come with a carrying case?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Sony - WH-CH520 Wireless Headphone with Microphone - Blue

• A:Answer The Sony - WH-CH520 Wireless Headphone does not come with a carrying case.

  Answered 1 year ago by AGawVerified Purchase

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Q: QuestionDoes this work well with a computer that has windows 11?

Asked 1 year ago by worker.

• A:Answer Yes

  Answered 1 year ago by Anonymous

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Q: QuestionAre these noise cancelling headphones? If so how good are they?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Sony - WH-CH520 Wireless Headphone with Microphone - Blue

• A:Answer No, its not

  Answered 1 year ago by adahctirk

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Q: QuestionI purchased in November 2023. They no longer turn on even thougj fully charged.

Asked 1 year ago by Headphone.

• A:Answer Try resetting. If that doesn't work they probably have failed. The first pair I purchased failed similarly within 3 weeks. It was within the exchange period so I exchanged for another pari

  Answered 1 year ago by cyburbanyteVerified Purchase

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Q: QuestionI have an LG Smart TV Model #43UK6300PUE. Can I turn the volume down on the TV and just get audio from the head phones?

Asked 1 year ago by PBCW.

• A:Answer Yes! I use the the remote control on my iPhone via the Roku app and listen with this headset. Very simple to use

  Answered 1 year ago by CratyNanVerified Purchase

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Q: QuestionWhy need a microphone.

Asked 1 year ago by Mazda.

• A:Answer In order to take calls on your smart phone of tablet whilst listening to music of watching videos.

  Answered 1 year ago by Minos

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Q: QuestionWill sweat from exercise ruin these?

Asked 1 year ago by Tstan.

• A:Answer From my experience, the sweat left some stains but it’s easy to clean

  Answered 1 year ago by adahctirkVerified Purchase

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