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Page Showing 61-80 of 145 questions
  • QuestionI am unable to connect my new sony-whch720n-wireless-noise-canceling-headphones to my Samsung TV. It does show that it has paired, and will connect of 1 second, but stops.

    Asked by G.

    • Answer Its connect to anther device.

      Answered by Will

  • QuestionHi I am looking for dead phones for my Bravia Flat Screen TV

    Asked by JerryA.

    • Answer It seems like you may be looking for headphones (possibly "dead" meaning non-functional ones) to connect to your Bravia Flat Screen TV. If you're looking for wireless headphones to pair with your Sony Bravia TV, here are a few options: 1. Bluetooth Headphones If your Sony Bravia TV has Bluetooth functionality, you can pair Bluetooth headphones like the Sony WH-CH720N directly with the TV for wireless audio. 2. Wired Headphones If your TV doesn't support Bluetooth or you prefer wired headphones, you can use the 3.5mm audio output (if available on your TV) to connect wired headphones. For this, you’ll need an adapter or a headphone with a 3.5mm jack. 3. Using a Bluetooth Transmitter If your Bravia TV doesn’t have Bluetooth support, you can connect a Bluetooth audio transmitter to the TV’s audio-out port (like the headphone jack or optical audio out), which will then transmit the audio to any Bluetooth headphones you use. Let me know if you need more details on setting these up!

      Answered by Joybiswas

  • QuestionHow can you connect with usb port on airplanes

    Asked by Jcd.

    • Answer The phones come with a wire that you plug into the phone and into the audio jack on the plane. Don't know that you can connect to USB.

      Answered by Anonymous

  • QuestionCannot get this to pair/connect with my Samsung TV. I have Sony earbuds and they work great, but when I try to pair/connect these headphones to my Samsung TV, they will connect, then disconnect. I am fully charged and 1 foot away from the TV. Any ideas.

    Asked by JimmyMac.

    • Answer Hi JimmyMac, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue paring your new headphones with your Samsung TV. Please make sure your WH-CH720N headphones are not connected to any other device. If they are, disconnect them from that device before trying to pair with your TV. Please follow this link to isolate the issue: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

      Answered by SonyListens

  • QuestionCan this headphone be used on airplanes? I understand it'd have to be wired to do so. I bought ch520 thinking it can be used on flights but was wrong.

    Asked by traveller.

    • Answer Yes

      Answered by Will

  • QuestionDo these come with a case?

    Asked by Mariaq81.

    • Answer No, the Sony WH-CH720N headphones do not come with a carrying case in the box.

      Answered by Joybiswas

  • QuestionCan you forward songs from the ear phone?

    Asked by Terrysonyphones.

    • Answer Hi Terrysonyphones, Thank you for the question. To be able to listed to music, the WHCH720N has to be paired to a source device like mobile phone, laptop, or TV. For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Regards, -Craig

      Answered by SonyListens

  • QuestionCan they be used for making and receiving cell phone calls?

    Asked by Anonymous.

    • Answer Yes, the Sony WH-CH720N headphones can be used for making and receiving cell phone calls. They have a built-in microphone and support Bluetooth, so you can pair them with your phone. When you receive a call, you can answer it by pressing the multifunction button on the headphones. Similarly, you can end the call by pressing the same button. The sound quality for calls is clear, and the microphone picks up your voice well.

      Answered by Joybiswas

  • QuestionNeed operating instructions.

    Asked by Richard.

    • Answer Hi Richard, Thank you for reaching out to us. The WHCH720N's Help Guide and Reference guide can be found on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/manuals Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Regards, Carl

      Answered by SonyListens

  • QuestionIs it too tight?

    Asked by Yani.

    • Answer I don’t think so, when you hold them they are very light but when you have them on they feel very secure and are comfortable!!

      Answered by KaitlynnC

  • QuestionI understand if a Tv supports blue tooth they'll work great. Do I need to switch the audio output on tv to blue tooth eliminating the tv speakers for others to hear while watching tv? I need them to work for a 80 year old man that has a hard time hearing

    Asked by Steve.

    • Answer Hi Steve, Thanks for the question. There is no need to switch audio output when you want to listen to your headphones when watching TV. When you successfully paired your headphones to your TV, the TV speakers will automatically be disabled and the sound will come out from your headphones. The TV speakers will enable when you disconnect your Bluetooth headphones. For more details, kindly visit the link below : https://www.sony.com/electronics/support/articles/00159290 Regards, -Craig

      Answered by SonyListens

  • QuestionIf I purchased two headphones could both be pared with my Sony TV and both work at the same time?

    Asked by Tom.

    • Answer Hi Tom, Thanks for the question. The WH-CH720 headphones can be paired with a TV that supports Bluetooth audio out (A2DP - Advanced Audio Distribution Profile). However, it is not possible to pair two WH-CH720 headphones simultaneously to a single TV. Most TVs, including Sony models, typically support connecting only one Bluetooth audio device at a time. If you need to use two headphones simultaneously, you might need to look into a Bluetooth transmitter that supports dual audio output. Regards, -Craig

      Answered by SonyListens

  • QuestionI do woodworking. What is the NRR of these headphones?

    Asked by BC11.

    • Answer Hi BC11, Thank you for the question. Unfortunately, NRR is not listed as part of the product specifications. Please note that while they offer good noise-canceling features, they may not provide the level of hearing protection required in an extremely loud environment. It is recommended to use specialized hearing protection earmuffs that are specifically designed to protect against the high decibel levels that are produced by loud machines. These earmuffs often have a higher Noise Reduction Rating (NRR) and are built to handle your specific needs. Regards, -Craig

      Answered by SonyListens

  • QuestionWill these work on a commercial airline to watch movies?

    Asked by Kimmy.

    • Answer Yes, I just used them for this purpose

      Answered by YourMom

  • Questioncan they be used out doors while doing yard work?

    Asked by BadFido.

    • Answer They could, but they aren’t as snug fitting as other over ear headphones I’ve used.

      Answered by KIRE2631

  • QuestionCan these headphones be used on an airplane to watch movies?

    Asked by Cece.

    • Answer Yes, the Sony WH-CH720N headphones can be used on an airplane to watch movies. You can connect them to the in-flight entertainment system using the 3.5mm audio cable (included with the headphones) if the system doesn't support Bluetooth. For Bluetooth-enabled systems, you can connect wirelessly. Keep in mind that you may need to ensure the airplane's entertainment system supports Bluetooth connections, as some still only work with wired connections. If you use the wired option, you won't need to worry about battery life for the headphones during the flight.

      Answered by Joybiswas

  • QuestionIs there a white color for this headphone

    Asked by V.

    • Answer Hi V, Thanks for the question. Yes. The WHCH720N is only available in black and white colors. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Regards, -Craig

      Answered by SonyListens

  • Questioncan these be used in conference calls and videos?

    Asked by stacy.

    • Answer Hi stacy, Thanks for the question! Yes, the WHCH720N headphones can be used in conference and video calls. These headphones are designed to work with Bluetooth devices such as computer, smartphones, etc. that supports the A2DP Bluetooth profiler and Hands-free Profile (HFP)/Headset Profile (HSP) Bluetooth® profiles. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Hope this helps! - Kris

      Answered by SonyListens

  • QuestionHow small do the fold up? No pics that I can find

    Asked by Craig.

    • Answer Hi Craig, Thanks for the question. The ear cups of these headphones can swivel to lay flat but the headband is not foldable. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Hope this helps! -Craig

      Answered by SonyListens