A:AnswerHi JimmyMac, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue paring your new headphones with your Samsung TV. Please make sure your WH-CH720N headphones are not connected to any other device. If they are, disconnect them from that device before trying to pair with your TV. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
A:AnswerHi Terrysonyphones, Thank you for the question. To be able to listed to music, the WHCH720N has to be paired to a source device like mobile phone, laptop, or TV.
For total convenience, these Bluetooth® headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connects to the right one automatically. Regards, -Craig
A:AnswerHi Richard, Thank you for reaching out to us. The WHCH720N's Help Guide and Reference guide can be found on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/manuals
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
Regards,
Carl
A:AnswerHi Steve, Thanks for the question. There is no need to switch audio output when you want to listen to your headphones when watching TV. When you successfully paired your headphones to your TV, the TV speakers will automatically be disabled and the sound will come out from your headphones. The TV speakers will enable when you disconnect your Bluetooth headphones.
For more details, kindly visit the link below : https://www.sony.com/electronics/support/articles/00159290
Regards,
-Craig
A:AnswerHi Tom, Thanks for the question. The WH-CH720 headphones can be paired with a TV that supports Bluetooth audio out (A2DP - Advanced Audio Distribution Profile). However, it is not possible to pair two WH-CH720 headphones simultaneously to a single TV. Most TVs, including Sony models, typically support connecting only one Bluetooth audio device at a time. If you need to use two headphones simultaneously, you might need to look into a Bluetooth transmitter that supports dual audio output. Regards, -Craig
A:AnswerHi BC11, Thank you for the question. Unfortunately, NRR is not listed as part of the product specifications. Please note that while they offer good noise-canceling features, they may not provide the level of hearing protection required in an extremely loud environment. It is recommended to use specialized hearing protection earmuffs that are specifically designed to protect against the high decibel levels that are produced by loud machines. These earmuffs often have a higher Noise Reduction Rating (NRR) and are built to handle your specific needs. Regards, -Craig
A:AnswerHi Craig, Thanks for the question. The ear cups of these headphones can swivel to lay flat but the headband is not foldable.
Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended.
Hope this helps!
-Craig
A:AnswerIf you sleep on your back, they’re probably comfortable to sleep in (I think they’re comfortable enough to sleep with, on my back).
On your side… I didn’t find it comfortable but results may vary. I think the padding is comfortable, but maybe you won’t.
A:AnswerHi ThinOnTop, Thank you for your inquiry!
The supplied headphone cable is approx. 1.2 m (47.25 in.) and USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.))
I hope this helps!
Regards,
Carl
A:AnswerHi Sean, Thank you so much for your inquiry!
FREQUENCY RESPONSE (BLUETOOTH® COMMUNICATION)
20–20,000 Hz (Sampling frequency 44.1 kHz)
Also, yes you can turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
I hope this helps!
Regards,
Carl
A:AnswerHi BK, Thanks for the inquiry. Yes. The Sony WHCH720M can pair with your Iphone 15. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Regards, -Craig
