Questions & Answers

Q: Questionthese state these are over the ear headphone but in the question when they ask that --answer states they are mainly on the ear... which one over the ear or on the ear

Asked 7 years ago by kmac.

• A:Answer they are over the ear, they fit very comfortably

  Answered 7 years ago by bpal

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Q: QuestionI’ve got Sony Bluetooth headphones model MDR-XB650BT and every time I re charge them they won’t turn back on and I have to do a factory reset. What am I doing wrong?

Asked 7 years ago by Mary.

• A:Answer To turn on push & hold the button until a blue light flashes, to turn off push & hold the button until the light goes off.

  Answered 7 years ago by Gibz72Verified Purchase

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Q: QuestionCan this pair with the Sony 5034 Class 49534 Diag LED 2160p Smart 4K Ultra HD TV? How do I pair it?

Asked 7 years ago by NancyFancyPants.

This question was asked about the related product: Sony - XB650BT Over-the-Ear Wireless Headphones - Blue

• A:Answer Hi NancyFancyPants, If you're referring to the KD50X690E model, then no, the TV doesn't support Bluetooth headphones. You may check on this link for the list of compatible TV models: https://www.sony.com/electronics/support/articles/00159290 ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionCan I bypass the computer and directly charge in the wall with a block charger without damaging the headphone

Asked 7 years ago by Anonymous.

• A:Answer Yes, they can be charged with a wall charger.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWe are on a second set of headphones have connected them correctly both ways still no sound coming out of headphones I have called Sony and they said that everything should be okay why is this happening

Asked 7 years ago by babydoll.

• A:Answer I like these headphones but they have an issue. After pairing with whatever device, when you turn the phones on, you'll hear "Headphones on; bluetooth connected". But they're not. I was using a laptop to listen to some lectures, and I went to "Settings" and it also showed "Connected" for the phones. But no sound! I had to click "disconnect" and "connect" again, and voila! sound. Happens about 80% of the time. Other Bluetooth headphones actually DO connect immediately when they say "connected". I can't believe SONY is not aware of this issue.

  Answered 7 years ago by HankSez

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Q: QuestionSo... if these headphones are not available within 250 miles of my location, why is it not possible to have them ordered TO my location? I want to buy them for my girlfriend, but I have no way to purchase them (Please do not display unavailable products).

Asked 7 years ago by Toddsnow12.

This question was asked about the related product: Sony - XB650BT Over-the-Ear Wireless Headphones - Red

• A:Answer suggest you call their customer support

  Answered 7 years ago by Indiaj0nes

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Q: QuestionCan you connect the headphones to more than one device

Asked 7 years ago by Bill.

• A:Answer You can pair them with more than one device but my experience has been that you can "connect" with only one device at a time. Connecting with A will knock out B.

  Answered 7 years ago by HankSez

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Q: QuestionDoes this come with a charging head stand?

Asked 7 years ago by Erin.

• A:Answer No. It does not come with any stand.

  Answered 7 years ago by RajuVerified Purchase

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Q: QuestionDoes it have a button or a option to turn on and off bass button

Asked 7 years ago by Bill.

This question was asked about the related product: Sony - XB650BT Over-the-Ear Wireless Headphones - Blue

• A:Answer There is no button to turn on and off the bass.

  Answered 7 years ago by BigboiVerified Purchase

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Q: QuestionWill these work on a Samsung Smart TV that has wireless connections? What is the difference between bluetooth and wireless connections?

Asked 7 years ago by Sixpack.

• A:Answer Perfect for Bluetooth pairing with almost any Samsung smart television

  Answered 7 years ago by MnorlandVerified Purchase

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Q: QuestionWhat is the Bluetooth connection range?

Asked 7 years ago by Jabecks.

• A:Answer I can't say exactly how far but it is by far the furthest Bluetooth connection I've ever used. I tend to misplace my phone at work because I can go so far from it without any connection issues

  Answered 7 years ago by BeauVerified Purchase

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Q: QuestionI received my headset for Christmas and I was able to pair it up to my tv the first day or two,now it does.not The tv reflects it's paired ,but,up no sound,regardless . The volume control doe's not help. Help

Asked 7 years ago by kstears1936.

This question was asked about the related product: Sony - XB650BT Over-the-Ear Wireless Headphones - Blue

• A:Answer Put on headphones and voice indicator let's you know when it's paired and also on and off-must be interference from something else

  Answered 7 years ago by BigEVerified Purchase

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Q: QuestionWill these headphones work with a Samsung model UN60J620DAF TV ?

Asked 7 years ago by Terry.

• A:Answer if it has Bluetooth then yes

  Answered 7 years ago by ericVerified Purchase

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Q: QuestionI bought the SONY - XB650BT Wireless headphones, and was told they would work with my built in CD player in my stereo system. I cannot get the earphones to pair. What am I doing wrong? duk1

Asked 7 years ago by duk1.

Q: QuestionCan these be used with a laptop (not a MAC), such as an HP or a Dell?

Asked 7 years ago by Luciadelv.

• A:Answer Hi Luciadelv, It is designed to be connected to a computer although it will still depend if your computer supports Bluetooth headphones. Kindly refer to pages 36-48 of this link for more information: https://docs.sony.com/release//Help_4591692111.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionCan these headphones be linked to the PS4?

Asked 7 years ago by rw1pack.

• A:Answer Hi rw1pack, No, PS4 doesn't support Bluetooth headphones. You may check on this link for more information: https://us.en.kb.sony.com/app/answers/detail/a_id/45309 ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionAre these headphones compatible with a audio-technical AT-LP60-BT?

Asked 7 years ago by Anonymous.

• A:Answer Hi there! If your device supports A2DP, AVRCP, HFP, and HSP Bluetooth profiles, these headphones will work great with it. You may check this link for its specifications: https://docs.sony.com/release//specs/MDRXB650BTB_mksp.pdf Thanks, -Mark

  Answered 7 years ago by SonyListens

  
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Q: QuestionDo these have an option to be wired with an aux cable in case I want to use it every now and then with non bluetooth devices?

Asked 7 years ago by jay.

• A:Answer No they do not.

  Answered 7 years ago by SkeetefVerified Purchase

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Q: QuestionWill these work with both smart and non-smart tv's?

Asked 8 years ago by Kath.

• A:Answer Hi Kath, it should work as long as your TV supports Bluetooth headphones. However, we cannot guarantee full compatibility. Thanks! ^Ron

  Answered 2 years ago by SonyListens

  
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