Questions & Answers

Q: QuestionDoes the headset have active noise cancellation?

• A:Answer This headset does offer active noise cancellation.

Q: QuestionCan the headset connect to multiple devices simultaneously?

• A:Answer The Arctis Nova Pro Wireless headset allows you to connect to two systems simultaneously and switch between them seamlessly.

Q: QuestionWhat is the frequency response range of the headset?

• A:Answer The frequency response range is 10 hertz to 22 kilohertz.

Q: QuestionWhat is the battery life?

• A:Answer The battery life is 44 hours.

Q: QuestionWhat is the maximum wireless range?

• A:Answer The maximum wireless range is 30 feet.

Q: QuestionWill this work on all platforms wirelessly? I've been trying to find a headset that will work on every platform, PC/PS5/Xbox Series X & hopefully even the Switch. After days of researching, a Youtuber referred me to this one.as being the only one.

Asked 3 years ago by LKLO.

• A:Answer Only the Xbox version is compatible with everything. The other ones like the PS5 version isn’t compatible with The Xbox so pick your headset wisely

  Answered 2 years ago by JulioVerified Purchase

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Q: Questionwhy is this item out of stock/unavailable in so many places while the playstation/pc version isn’t

Asked 3 years ago by dim.

• A:Answer Because the Xbox version is the only one that works with PC/Xbox/PS5. The PS5 version does not have the Xbox security chip required. So the Xbox version has the most compatibility of the two.

  Answered 3 years ago by OaklandTaeVerified Purchase

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Q: QuestionCan you use these while they are charging? Or should I buy the wired ones?

Asked 2 years ago by Anonymous.

• A:Answer You can use them while charging, but you’ll never have to because it’s a dual battery system

  Answered 2 years ago by ThadCVerified Purchase

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Q: QuestionWill the Xbox version work with Xbox & PC at the "same" time? Meaning can I get Xbox game audio while having PC audio at the same time?

Asked 2 years ago by DPF76.

• A:Answer Hello! You are correct, you are certainly able to do this, also while mixing the audio from both ports.

  Answered 2 years ago by Paul

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Q: QuestionDoes this headset have mic monitoring?

Asked 2 years ago by W123.

• A:Answer It's called "sidetone", and yes, it does! The volume can be adjusted, but know that sidetone generally comes with a bit of added background noise. Fortunately, the mic can be muted from a button on the earcup itself. It is not on by default.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan you answer cellphone calls over blutooth while playing xbox on this headset?

Asked 2 years ago by ClumzyOne.

• A:Answer Yes you can. You can also listen to audio from your phone while playing xbox and adjust the audio of each to your preference.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI have the Arctis 9x's I cannot seem to find it anywhere if these have Chat/Game adjustment on the headphones like the 9x does?

Asked 1 year ago by Sou1l.

• A:Answer If you push the volume knob like a button (the one on the dongle) it will cycle through the menu and there you can access the chat/game balance. On the screen right to the left of the knob is a small sensor that acts as the back button.

  Answered 1 year ago by StrykerVerified Purchase

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Q: QuestionDoes it matter what port you plug this into on the xbox?

Asked 2 years ago by ClumzyOne.

• A:Answer I have tried every USB port on the Xbox Series X and it didn't seem to matter.

  Answered 2 years ago by BeardedXXLVerified Purchase

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Q: QuestionWill this headset fit someone with a large head? I always have to max out the ear pad length to fit.

Asked 2 months ago by CoryH.

• A:Answer My nick name used to be Mellon head. Yes they fit large heads. The elastic band that sits under than main band is removable and has a few positions. It’s very comfortable. The adjustable band for the cups also fits all types of heads. It took me about a day or two to find the right combination for me.

  Answered 2 months ago by Gamegravy

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Q: QuestionCan this headset be hooked to a hisense un6 without an x box console. Just tv only?

Asked 4 months ago by Anonymous.

Q: QuestionIs this wireless when using with Xbox? Not having to use a audio jack connecting to remote?

Asked 4 months ago by Moose1.

• A:Answer The bade connects to the usb port on the cbox. It has a charger for the spare battery and a more detailed control interface. The headset connects wirelessly to the base using a 2.4 ghz wifi connection.

  Answered 1 month ago by JoshBVerified Purchase

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Q: Questioncan this connect to an android phone

Asked 6 months ago by lemmiwinks.

• A:Answer Yes

  Answered 5 months ago by JeffersonBVerified Purchase

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Q: QuestionDoes the GG software that's required to gain access to settings and firmware update work on a Mac? I have the arctic Steele series 9 and was unable to get it talk to my headphones so I had to go back to my old windows pc and connect to make changes.

Asked 1 year ago by BobbyB.

Q: QuestionCan I pair these with my iPhone for calls and vlogging?

Asked 1 year ago by Jake.

• A:Answer yes. Not sure the audio quality when vlogging anywhere but inside. The Mic is super sensitive and picks up all sounds. It can be dialed back. The ANC is excellent. If using an iphone wouldnt the airpods be a better choice? about the same price point and more native to the apple ecosystem.

  Answered 11 months ago by mikedoppVerified Purchase

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