A:AnswerShame on Swann continuing to sell this product when the app to operate it isn't working. And tech support doesn't seem to know what the problem is. See reviews at Apple App Store if you have iPhone or tablet.
A:AnswerIf you shut off the power to the floodlight with a wall switch, you will also lose the camera as there is only a single power feed to the unit.
A:AnswerHello Kerrid,
Thank you for reaching out to us with your question. If notifications are turned off, you can still record events based on the PIR sensor to be later reviewed within the application.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello Kerrid,
Thank you for reaching out to us with your question. Yes, the footage can be loaded to your mobile device and kept permanently. The video will only expire if kept on the cloud and not downloaded.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello LVega23,
No, this camera will not work with a different manufactures application. This unit will use the Safe by Swann application.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello Rosie,
Thank you for reaching out to us with your question. Yes, this camera can be used indoor & outdoor. The camera is weatherproof and IP65 rated.
Please let us know how we may further assist you.
Thank you.
JV
Swann Customer Support
A:AnswerHello stuinpittstown,
Thank you for reaching out to us with your question. Yes, this camera can be remotely accessed without motion triggering required. After a certain time, you will be asked if you would like to continue to watch.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello,
Thank you for your question. Swann does not have any required subscription fees for our cameras. If needed, you can purchase additional storage space on the camera.
Please be advised that this is not a requirement.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
A:AnswerHello Casey,
Thank you for reaching out to us with your question. Yes, using the Safe by Swann application you can set up to receive push notifications.
Please let us know how we may further assist you,
Than you.
JV
Swann Customer Support
A:AnswerHello Cas1234,
Thank you for reaching out to us with your question. Yes, you can control the dimming settings for motion detection.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello Jim,
Thank you for reaching out to us with your question. The ExtraSafe plans come with 30 days of secure cloud storage and 7 days stored on the camera's built in memory. The Free plan gives you 2 days of secure cloud storage and 7 days stored on the camera's built in memory.
Make sure you download any clips you need from the activity log as when your storage days expire the video for that day is automatically removed by the system and is no longer retrievable.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello,
Thank you for reaching out to us with your question. Currently the camera is designed to be affixed to a vertical surface. We are investigating possible solutions to allow the camera to be affixed to a horizontal surface.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello Tbootsie,
Thank you for reaching out to us with your question. Yes, the siren can be turn off/on if needed. This will be controlled through the Safe by Swann application.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello clgberg,
Thank you for reaching out to us with your question. Yes, the sensitivity of the PIR sensor can be adjusted within the application. Please contact our support team for a walk through.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support