“Does the system comes with warranty from the manufacturer?”
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Please note that the warranty with Swann is a very restrictive warranty. There is almost no refund, period!! Only if the unit is DOA. If you have a problem with the unit, you must file a claim with Swann. They might then ask you to return the unit and if it is the DVR, then you have no security system while it is in transit to them and while they troubleshoot the DVR and then send something back to you. If they find nothing wrong with the unit, they will charge you a handling charge (they don't say how much). Can you imagine if they find nothing wrong, send the same unit back to you; you install it and start experiencing the same problems. Except now you've incurred shipping charges and the handling charge. Now what?! Total nightmare! With this type of warranty, stick to the Best Buy return policy or perhaps buy a protection plan if offered. Better yet, don't buy Swann. I'd like to revise my initial review on this system, but you can't edit reviews left on the Best Buy website. Shortly after I bought my system, the cameras started to lose video. All 8. After at least 7 calls to Swann, lots of troubleshooting (note: I have a degree in electronics) they finally agreed to allow a claim and asked that I return the DVR. Then the process would be as I described above. TERRIBLE SWANN CUSTOMER SERVICE. Can't even call it service actually.
Sorry, there was a problem. Please try again later.They state a 12 month warranty, then also say it will be an 18 month warranty if you register the new unit on their website. They send an email confirming the 18 month warranty when you register. Best as I can tell it includes telephone/teleconference support (I personally prefer the teleconferencing option).
Sorry, there was a problem. Please try again later.Hello American4ever, Thank you for reaching out to us with your question. Yes, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. We now also offer additional warranties at cost, please contact our support team for more information. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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