Questions & Answers

Q: QuestionIs there an option to automatically store video events in the cloud, in case the DVR is damaged or stolen?

Asked 6 years ago by GoldenRealtor.

• A:Answer Hello GoldenRealtor, Thank you for your question. Yes, when set up you can have both video and still images uploaded to your DropBox Cloud. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionDo the cameras need to plug into power, or is the power provided via cable? How long is each cable provided?

Asked 5 years ago by Ray.

• A:Answer Hello Ray, Thank you for reaching out to us with your question. The camera will require power with the supplied adapter. This will plug into the 60 foot BNC cable. You will receive 1 BNC cable per camera. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionCan you view the surveillance system from a nap while you're away on your phone?

Asked 6 years ago by Charlesjames.

• A:Answer Yes you can. It’s good for close up or distance. I’ve attached photos of both examples and also the screen with all camera views. Hope this helps. It gives you a step by step instruction guide. I’ve been using Swann for 5 years. I’ve had a total of 5 systems for both of my stores. I’ve replaced one twice but only because the quality continues to get better and I finally broke down and got the big system. That is the way to go if you have a need for 5 or more cameras. Hope this helps. Feel free to ask anymore questions. -Tracy. PS, one thing I will say is the image isn’t as crisp on my phone as it is on the monitor attached to the system. I’m imagining it’s because of the 1080p resolution. It’s super crisp on my monitor. So crisp that the police have commented on it and actually used it in a homicide investigation. (Sorry to go dark there but it just says a lot about the resolution.)

  Answered 6 years ago by Tracy27Verified Purchase

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Q: QuestionIs there a monthly fee with Swann systems?

Asked 5 years ago by Ryan.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello JBD, Thank you for reaching out to us with your question. Swann does not charge any monthly installments for our systems. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes the swann have sound that you can talk through it or listen from it?

Asked 6 years ago by Tammy.

• A:Answer No, this model does not have audio capturing.

  Answered 6 years ago by Swann

  
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Q: QuestionCan this system be set to record all the time or is it strictly motion detection?

Asked 6 years ago by swann19.

• A:Answer Hello, Thank you for reaching out to us. Yes, this kit can be set to continuously record onto its 1 TB hard drive. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionDoes this system require WIFI in order to work? And as long as I do not need WIFI, can I still access from my cell phone?

Asked 5 years ago by jojo.

• A:Answer Hello Jojo, Thank you for reaching out to us with your question. No, this system does not require an internet connection in order to record into its 1 TB hard drive. This can be accessed while connected to a monitor using the HDMI/VGA cords on the back of the unit. Please be advised that an internet connection is required when remotely accessing your unit. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionWe are looking to monitor multiple locations. Can multiples of this system be set up on the app so that we can accomplish this? For example, we purchase systems for warehouse one, two and three. Can we use 1 log in to view all 3 independently?

Asked 4 years ago by Jones.

• A:Answer Hello Jones, Thank you for reaching out to us with your question. Yes, you can have multiple systems linked to one Swann Security account. The footage can be remotely accessed on the same platform. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionPlease tell me the length of wire that is included in the package. We have ordered the package and need to make sure we have long enough cable.

Asked 5 years ago by walksween.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello walksween, Thank you for reaching out to us with your question. This kit will include 60 feet of BNC cable per camera. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questionwill this system work with exsisting wiring from an older swann system

Asked 6 years ago by kenzinni.

• A:Answer Hello, Thank you for reaching out to us. Yes, this will work with your existing wiring as long as you do not go into higher resolutions. You will want to stay at resolution below 4K such as this kit. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionHow easy is this to install ourselves?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White

• A:Answer Hello, Thank you for reaching out to us with your question. Please see the installation playlist below. It is fairly simple to install. https://youtu.be/O1FA2hpzK1M Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionCan this system be used wired only and without using a phone app or the internet?

Asked 5 years ago by Dutchangle.

This question was asked about the related product: Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White

• A:Answer Hello Dutchangle, Thank you for reaching out to us with your question. Yes, this unit does not require an internet connection in order to record onto its 1 TB hard drive. The footage can be accessed while connected to a monitor using the VGA/HDMI ports. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes the DVR fan run all the time?? Also are these rainproof?

Asked 5 years ago by Nick.

• A:Answer Hello Nick, Thank you for reaching out to us with your questions. Yes, in order to prevent the unit from overheating the fan will run continuously. The cameras are rated for indoor or outdoor use with an IP66 Rating. They are weatherproof. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes Swann have a system that does have 2 way audio?

Asked 6 years ago by Jrefino2.

• A:Answer Hello, Thank you for reaching out to us. Please see the models below that will have two-way audio. This is a feature more specific to cameras and more common on our NVR systems. Model: SWNVK-490KH2-US BestBuy SKU:6318623 Model:SWNVK-885804FB-US BestBuy SKU:6375632 Model:SWNVK-875804B2FB-US BestBuy SKU:6299404 If you need any further assistance, please reach out to us. We are here to help. https://support.swann.com/en_us/contact-us-r1GsXncm7 Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionCan you view on a smartphone?

Asked 6 years ago by Dr.

• A:Answer Hello, Thank you for reaching out to us. Yes, this unit can be remotely accessed using the Swann Security Application for IOS/Andriod devices while connected to the internet. Please let us know how we may further assist you, Thank you. Swann Customer Support

  Answered 6 years ago by Swann

  
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Q: QuestionIs this DVR system compatible with other cameras? We have a Samsung system with cameras installed already, but need to replace the DVR and would like to add more cameras too.

Asked 5 years ago by Curious.

• A:Answer Yes, I was in the same situation and switched out the dvr and a couple of malfunctioning cameras with no issue.

  Answered 5 years ago by ReneVerified Purchase

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Q: QuestionDoes Best Buy install this outdoor security system?

Asked 5 years ago by Marilyn.

• A:Answer Hello Marilyn, Thank you for your question. You will need to contact Best Buy's Geek Squad for more information on installation services. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionWe installed a Swan Security camera system 3 years ago. It has 4 cameras that are wired. Will my older swan camera work with this system? Do they use the same wire where I can just trade out an older camera and install the new using the old wire?

Asked 5 years ago by RonnieG.

• A:Answer Hello Ronnie, Thank you for reaching out to us with your question. Most likely the cameras and wires will be compatible with this system. In order for us to confirm, we will need the exact model information for your cameras. Please contact us with this information. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questionpurchased this on 2/19, how do I get a instruction Manuel?

Asked 5 years ago by donna.

• A:Answer Hello Donna, Thank you for reaching out to us. The manual for this system can be found at the link below. https://support.swann.com/s/article/FeAnFeMO4K Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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