Questions & Answers

Q: QuestionDoes this system use BNC cables?

Asked 5 years ago by Searching.

• A:Answer Hello, Thank you for reaching out to us with your question. Yes, this system will use BNC cables to connect from the recorder back to the cameras. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI am curious if this system is accessible through a phone or tablet ..Also if there is some kind of cloud used .I would like to know if these is intergradable with a ring doorbell.

Asked 5 years ago by Lou.

• A:Answer Hello Lou, Thank you for reaching out to us. Yes, this can be remotely accessed using the Swann Security application that is available for IOS/Android devices. This can be integrated with DropBox to automatically upload stills and video. This will not work with Ring Doorbell or Ring products. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questionwhat app version does it use

Asked 4 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. This kit will use the latest Swann Security application. This will allow you to remotely access and control wired and wireless cameras through the same application. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionAre these cameras totaly weather proof or do they have to mounted under eaves or porches?

Asked 5 years ago by Jake19.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Nothing is perfect but these cameras are weather proof but not completely water proof

  Answered 5 years ago by LARYVerified Purchase

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Q: QuestionCan add I add cameras to this system?

Asked 5 years ago by JBD.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hell JBD, Thank you for reaching out to us with your question. Yes, this system can take at most 4 compatible Swann cameras. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionCan u use wireless camera's and camera's with speakers to talk back and forth when someone is at your door

Asked 5 years ago by Anonymous.

• A:Answer The system is capable. The included cameras are not.

  Answered 5 years ago by ShaneVerified Purchase

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Q: QuestionIs there tamper proof cameras available or lock covers?

Asked 5 years ago by Mojo.

• A:Answer Hello Mojo, Thank you for reaching out to us with your question. These cameras will be mounted with screws. Although we do not have any tamper proof or covering accessories. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questionthe same Best Buy specs also say the cameras are PTZ. But from what I've read Swann says they are not. Which one is true?

Asked 5 years ago by Billy.

• A:Answer The system is PTZ capable. The included cameras are not.

  Answered 5 years ago by ShaneVerified Purchase

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Q: QuestionDoes this system have audio ?

Asked 5 years ago by Mikey71.

• A:Answer Hello Mike, Thank you for reaching out to us with your question. No, the cameras included in this kit do not have audio features. We would recommend looking into any of our NVR kits. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questionhow can i had 2 more cameras, where do i get individuals cameras?

Asked 5 years ago by ricardo.

• A:Answer Extra cameras can be found at the official Swann website, several other online retailers, and possibly right here at BB. After completing my initial install including connecting my DVR to my network, the DVR received a firmware update that added 4 IP Channels for a grand total of 24 channels. This update will now allow the system to expand beyond 20 wired cameras with an additional 4 WiFi enabled IP Cameras, or 4 Ethernet wired cameras. IP camera compatibility varies. I tested an indoor wifi camera with (Onvif, FTP, HTTP, uPnP) capability. This allows for most 3rd party software to operate this camera 24/7 without the need for a dedicated app. This type of IP Cam is required to work with this DVR. IP cameras must be connected to the router (wifi/ethernet) in order for the DVR to recognize and complete the setup of said IP Cam. I personally bought 4 Swann 1080p Wifi cameras to partner with this system. Unfortunately, the cameras I chose would not work with this system. The cameras were a stand alone system designed for app usage only. So buyer beware!! Also, if IP Cameras are added to your system, there is a setting in the DVR that changes the DVR to an XVR. This enables hybrid mode. Hope this helps

  Answered 5 years ago by TechSavy1Verified Purchase

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Q: QuestionCan some cameras be set to motion and others record all the time? Is there any kind of timer or scheduling function?

Asked 5 years ago by Juan.

• A:Answer Hello Juan, Thank you for reaching out to us with your question. Yes, if needed each camera can be individually adjusted. Cameras can be set to continuously record or based on the motion sensor. The system will have a scheduling function to help adjust to every security need. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI have a 16 channel IR Defender unit, will my existing cameras work with this unit?

Asked 5 years ago by sifu1961.

• A:Answer Hello Craig61, Thank you for reaching out to us with your question. We are sorry to inform you that we do not test compatibility with 3rd party products. We are unable to confirm if the two units are compatible. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionHow do you go about adding more TB? How much does that cost? when hanging cameras can they be hung in any angle not just how shown? Can I mount sideways on a building and camera still be right side up?

Asked 5 years ago by Grouchy.

• A:Answer You can replace the hard drive with a larger unit, up to 4TB, cost is reletive to drive size and style. Camera mounting is very adjustable for ceiling or wall mounting.

  Answered 5 years ago by SolomonVerified Purchase

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Q: QuestionAre these cameras in a set position or can you move them to look around?

Asked 5 years ago by Timme.

• A:Answer fixed position. a ptz camera is available for this system.

  Answered 5 years ago by SolomonVerified Purchase

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Q: QuestionDoes the app work with apple products (iphone, ipad)? Do you have to use a Google Assistant? Is there any type of monthly fee?

Asked 5 years ago by Curious.

• A:Answer Hello Curious, Thank you for reaching out to us. Yes, this unit can be remotely accessed using the Swann Security application for IOS/Android devices. It is not required that you use Google Assistant for this unit to operate. We do not have any monthly subscription fees. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes this camera record in color either day or night

Asked 5 years ago by Jeff.

• A:Answer Hello Jeff, Thank you for reaching out to us. This records in color day time and color night if there is enough ambient lighting. If not, the camera will automatically adjusted to black and white using infrared. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionCan you monitor this system from your smartphone?

Asked 5 years ago by Allan.

• A:Answer Hello Allan, Thank you for reaching out to us with your question. Yes, this unit can be remotely accessed on your mobile device using the Swann Security application for IOS/Android devices. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI see where you can use HDMI cables or RGA cables from the DVR to a TV. My house is wired with CAT 5 cables to the TV. Will this system work? Is there some way through some connector to get the signal to the TV with this set-up?

Asked 5 years ago by Pamela.

• A:Answer Yes, you would need to use a balen to convert the signal at each end. One end goes to device side and the other on tv side. Just google video over CAT5.

  Answered 5 years ago by JeffB

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Q: QuestionThese are black and whit only video?

Asked 6 years ago by Rob.

• A:Answer Hello Rob, Thank you for reaching out to us with your question. This unit will record in color day time and black and white night vision. If there is enough ambient lighting, the cameras will record in color night vision. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 6 years ago by Swann

  
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